Customer Service Maintenance

GREGORY HILL abi5ih@r.postjobfree.com

*** ******** ***** ******, ***** 78108 210-***-****

CAREER ACCOMPLISHMENTS

STAR SHUTTLE & CHARTER, San Antonio, Texas 2010 - Present

Motor Coach Operator - Provide excellent communication with customers and

to ensure customers reach the charter location on time.

. Responsible for safe operation of motor coach passenger bus for

local and over-the-road operation.

. Knowledge of map and navigation systems to ensure customer reaches

the charter location.

. Maintain operator's logs and maintenance books for the Department

of Transportation inspections.

. Perform driver maintenance inspections on vehicles with established

rules and regulations.

VIA METROPOLITAN TRANSIT, San Antonio, Texas 1994 - 2010

Bus Supervisor (2007 - 2010)

Directed and observed performance of bus transit services. Responsible for

the recruitment, training, assignment, and supervision of bus drivers and

dispatchers; arranging for the repair and safe operation of the buses in

the yard or out in line service.

. Observed operator performance to ensure compliance with city and

state traffic rules and regulations.

. Investigated scheduling overload problems, prepared written

reports, and conducted formal presentations to senior management on

scheduling/route issues.

. Performed transportation program studies, reviewed and evaluated

programs to ensure program regulatory compliance.

. Coordinated with local and transit police and assisted with

investigations of criminal activity, accidents, or potential

security threats.

. Established uniform practices and policies related to motor vehicle

repair and maintenance. Assisted in evaluating serviceability and

adequacy of equipment.

. Prepared short and long-range plans for transit system operations

that included transit routing and scheduling.

. Maintained records and supplies information used in maintaining

various vehicle records.

. Worked with Dispatchers and dispatched VIA vehicles as needed for

maintenance problems and on time performance of service.

Bus Operator - Developed a positive environment that provided for excellent

communication with customers and staff and ensured compliance with company

and safety regulations.

. Responsible for operating a passenger bus and assisting passengers

with route information.

. Comprehensive knowledge of traffic regulations and the care and

safe operation of equipment.

. Skilled in the operation of buses, trucks, and other vehicles.

. Employed knowledge of height, width, weight, and length of vehicle

in order to judge overhead and side clearance, turning radius, and

braking distance.

. Completed trip tickets and preventive maintenance service records.

. Completed Driver's Accident reports.

. Performed Driver's maintenance in accordance with established rules

and regulations.

UNITED STATES POSTAL SERVICES, San Antonio, Texas 3/94 - 10/01

Mail Processor - Operated and monitored performance of automated mail

processing equipment while performing manual sorting of mail. Maintained

excellent attendance and consistently exceeded performance goals for

productivity.

. Prepared incoming and outgoing mail for distribution.

. Examined, sorted, and routed mail by state, type of mail, or other

scheme.

. Moved mail around the mail processing center with forklifts, small

electric tractors, or hand-pushed carts.

GREGORY HILL . . . Page 2

. Adjusted and repaired mail processing, sorting, and canceling

machinery.

. Responsible for following security procedures to safeguard mail in

accordance with current policies, procedures, and directives.

U. S. AIR FORCE 7/85 - 6/93

Team Leader Aircraft Maintenance Specialist, Malmstrom AFB, Montana

Provided leadership and technical expertise while supervising a team of

technicians performing aircraft line and maintenance services.

. Oversaw quality assurance and ensured compliance with strict

deadlines, policies and regulations.

. Performed overall maintenance, service, inspections and

documentation for high performance military aircraft.

. Detected and isolated malfunctions and determined when new

assemblies, components and parts of aircraft should be installed,

reworked, repaired, or adjusted.

. Diagnosed malfunctions of major aircraft systems and components

with assistance of journey level mechanics.

. Performed work in complex conditions under time and/or mission

constraints to include all weather and night operations.

. Trained personnel in safety and maintenance procedures

. Performs preflight, thru flight, and post flight inspections and

scheduled or unscheduled maintenance.

Awards/Special Recognition:

. Received seven service medals for superior performance and

outstanding management and leadership

. Recognized four times as Personnel Manager of the Year

. Recognized three times as Senior Manager of the Year

EDUCATION

Chicago Vocational High School, Chicago, Illinois, 1983

Professional Development:

. Security Awareness Training

. Leadership and Team Management

. Stress Management and Conflict Resolution

. Employee Motivation and Coaching

. Associate Instructor

. Station Forman Training

ADDITIONAL INFORMATION

. Recognized for superior performance and awarded the Operator

Excellence Award for safety, attendance, professionalism, and

equipment maintenance, 2003 and 2004.

. Hand-picked to serve as Associate Instructor with responsibilities

for mentoring, training, evaluating, and coaching personnel.

. Completed management training ahead of contemporaries and received

instruction on team supervision, conflict resolution, time-

management, task delegation, and stress management

. Qualifications include 11 years of experience in transportation

related fields and over 4 years of supervisory experience, with

skills in leading and motivating personnel, performing training,

and ensuring high standards of customer service.

. Working knowledge of Microsoft Word, Microsoft Excel, E-mail, and

Internet research.

Contact this candidate