Customer Service Data Entry
Resume:
Objective:
To obtain a challenging position in the administrative field.
Experience:
February 2010 Express Employment Professionals Bethlehem, PA
Telemarketing
Contacting business leads to schedule appointments for sales reps.
Account clean up
Data Entry
November 2009 Manpower Bethlehem, PA
Order Processor
Answered phones and assisted customers with their orders for telecommunications services.
Processed orders over the phone and online
Documented payment information
April 2008 Colman & Associates Norfolk, VA
Retention/Billing
Retained customers
Consulted customer with bill
Provided quality customer service
August 2007 - March 2008 Sprint Hampton, VA
Retention
Came up with solutions to retain customers
Went over customers billing information
Assisted with minor technical support
Placed orders for equipment
October 2006 - December 2006 Telerx Allenton, PA
Customer Service
Answered Calls Concerning Consumer Products.
Assisting consumers with knowledgeable information regarding products.
January 2004 - May 2006 Wells Fargo Financial Allentown, PA
Collection Account Specialist
Entered information into computer system to record customer’s outstanding balances.
Determine reasons for nonpayment and notified customers of disposition.
Help customers to resolve payment issues to ensure maximum efforts had been taken before assigning
bad-debt status to account.
March 2003 - December 2003 Dun & Bradstreet Bethlehem, PA
Application Specialist
Recording customers outstanding balances into computer system.
Received and processed collection for customers and corresponding accounts.
Presented and expedited solutions to customer’s delinquent accounts.
Aug 2002 - Nov 2002 Paris Accessories Allentown, PA
Secretary
Scheduled appointments, gave information to callers, set up pick-ups and provided administrative
business details.
Located and attached appropriate file to correspondence to be answered by shipping manager.
Wrote out bill of lading slips for pick ups and deliveries.
June 2000 - Jan2002 Lehigh Valley Child Care Allentown, PA
Teacher’s Aide
Instructed children in activities designed to promote social, physical and intellectual growth.
Planned activities that would stimulate growth in language, social skills and motor skills.
Activities and skills included learning to listen to instructions, playing with others and using play
equipment.
Education:
October 2009-2013
Strayer University Allentown, Pa
BBA Human Resource Management
January 2003
Harrison Career Institute Allentown, PA
Medical Office Specialist
May 2000
Lehigh Carbon Community College Allentown, PA
General Equivalency Diploma
September 2000
Lehigh Carbon Community College Allentown, PA
Child Care
Medical transcription
Qualifications: Maintain patient records
Front desk receptionist
Appointment scheduling
ICD/CPT Coding
Third party billing/posting “manual and computerized”
Word processing and data entry / 50 60 wpm
Bookkeeping
Accounting
Unit secretarial duties
Windows 98, 2000, XP, Vista.
Application programs: Microsoft Word, Outlook, and Medisoft, Excel, Power point, Access, Office.
Prescriptions interpretation
Customer Service
Collections
Data Processing
Call Center
References: Available upon request
Tara Booker
835 S Fawn Street Allentown, PA 18103
abi5hn@r.postjobfree.com
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