Customer Service Representative

Liban M Said

**** ********** ****

Columbus, OH *3219

Cellular: 614-***-****

*********@*****.***

OBJECTIVE

To attain a position as a Technical Support Specialist, Help Desk, or

Customer Service Representative, electronic repair.

HIGHLIGHTS OF QUALIFICATIONS

4 years of experience in customer service, and electronic repair.

Over 2 years of experience working in a help desk and call centre

environment

Demonstrated ability to quickly diffuse heated customer situations

Provided a leadership role in a team environment

Supported other team members and facilitated in creating a stress reduced

atmosphere

Trained others in the use of applications and in technical support methods

Excellent troubleshooting and logical problem solving skills

High level of written and oral communication skills

Creative ability to solve unusual or difficult problems when logical

methods have failed

Demonstrated ability to meet deadlines, and set priorities

EDUCATION

DeKalb Technical College / Clarkston, Georgia

Associates Degree, Computer Information System, June 2002

3.2 Cumulative Grade Point Average

Micro-Learning School of Technology / Norcross, Georgia

A+ Certification, Hardware / Software, June 2000

WORK EXPERIENCE

REDEMTECH, Grove City, Ohio

PRODUCTION TECHNICIAN AND LCD REPAIRS. Dec 2008 - Present.

Assist in Production operations, by registering, testing, and diagnosing

product

1. Register, test and diagnose computer equipment by manufacturer, model

and serial number

2. Load software to perform data security

3. Ensure quantity of throughput, quality, and accuracy meet Redemtech

standards and the needs of the customer

4. Support safety and loss prevention program

Decision One, Columbus, Ohio

Repair Tech Aug 2006- Dec 2008

Complete repairing for LCD Monitor's, CRT's, and Plasma TV's.

Observing symptoms: such as no power, no video, horizontal or vertical

lines, intermittent

Video, and power, flicker.

Replacing main board, and upgrading software.

Caltech Communications LLC, Columbus, Ohio

Help Desk Nov 2003- July 2006

Provide complete networking support for Verizon DSL customers, including

hardware, network and operating system support

Configure DHCP/PPPOE and Wireless Router.

Create Network Ticket Via Remedy.

Troubleshoot DSL circuit

COM Solution Computer Services / Columbus, Ohio

Technician, August 2002 - August 2003

Complete computer support for home and office networks.

Troubleshoot Personal

Contact this candidate