Customer Service Project

LYNNE GLAC

941-***-**** abi5g5@r.postjobfree.com

SUMMARY

Project organizer with experience in: finance, publishing, and internet

technology. Proven commitment to efficiency coupled with high quality,

effective management and problem solving skills.

. Thrives on challenges

. Excellent written and communication skills

. Flexible

. Focused attention to detail

. Team player with ability to work independently

PROFESSIONAL EXPERIENCE

COOPER NOTIFICATION, Sarasota, FL

Cooper Notification, a mass notification company working with military and

commercial clients, is a subsidiary of Cooper Industries, Ltd., a global

manufacturer with 2007 revenues of $5.9 billion, approximately 87 percent

of which are from electrical products.

Project Coordinator

. Reduced lag in contract acceptance and approval 25% by designing a

process to record movement of contracts thereby improving visibility and

movement by 50%

. Reduced redundancy between sales, project management and customer service

by developing one, in-depth Project/Order Log to track contract amounts

and movement through departments

. Reduced downtime 20% for electricians and field engineers waiting for

military security passes on military base projects. Compiled access

information for a variety of military bases

. Negotiated pricing, delivery and staging for storage containers placed on

military bases for equipment deliveries (US and Far East) including

materials shipment verification

. Compiled project hours for electricians, field engineers and CAD

employees for analysis of project profitability and billing

. Scheduled work hours for electricians and field engineers and maintained

an 80% capacity level

. Selected by management to audit expense reports for 20 electricians and

field engineers

EXPRESS PERSONNEL, GEVITY (temporary assignment), Bradenton, FL 2007

Gevity Edge is a comprehensive PEO (Professional Employer Organization)

solution that combines administrative processing and HR support services

for small and medium sized businesses.

. Succeeded in bringing the Cash Accounting department up-to-date in record

time, therefore was asked to do the same for two more departments

Cash Accounting

. Ran check batches for corresponding RFP's verifying and securing

appropriate approvals

. Recorded unclaimed checks, voids and stop payments

. Produced Gevity branch reports and daily balances

Treasury

. Processed FED, ACH Transfers, and Custom Wires using online Bank access

with Digital Certificate

. Organized file system for archival of wires according to specific bank

and concentration account

Accounts Payable

. Ran daily check batches in Oracle for employee expense reports, taxes,

vendors, miscellaneous checks as well as wires

. Updated appropriate check logs to provide visibility to Gevity's external

branches

. Queried the Oracle supplier database for Gevity's internal audits

TAYLOR WOODROW, INC., Bradenton, FL 2002 - 2006

Taylor Woodrow is a worldwide homebuilding and community development

business with five North America divisions. The parent company is based in

the United Kingdom.

Assistant to the CIO / Procurement

. Procured end-user hardware and software: obtained 30% better volume

discounts for the North America divisions, recommended a third preferred

reseller accepted by management and established price comparatives

. Reduced the cost of inappropriate and unnecessary software purchases by

22% through identification of software requirements, recommendations for

software selection, and evaluating business cases presented for new

software

. Prepared executive updates and high level documents

. Acted as a liaison to promote buy-in, implementation, and use of a new

enterprise resource planning (ERP) project which synchronized North

America divisions to operate on one set of systems versus a point system

. Special Project: Recommended best-fit end-user training solution for the

Human Resources department which resulted in management accepting a

national access with a 20% savings in volume pricing

ARTHUR ANDERSEN, Sarasota, FL 1999 - 2002

Vantage Source, Andersen's publication sector, provided Andersen partners

an opportunity to present publications and promotional products to

worldwide clients.

Product Account Coordinator

. Worked with Andersen partners to set-up Andersen publications/products

(selecting a publisher, graphic designer, breakeven price, and delivery

specifications) for distribution to Andersen clients

. Audited Andersen publications/products on the Corporate Express website

to ensure publication and distribution deadlines were met

. Evaluated and gained management acceptance for an upgraded version of the

Facilities Services Request software system to streamline and track

service requests

. Selected by senior management to develop and implement a contract

database for Facilities Management to improve renewal and warranty

visibility by 50%

PONDER & CO. FINANCIAL ADVISORY AND INVESTMENT SERVICES, Sarasota, FL

1998 - 1999

Ponder & Co. is a financial advisory and investment service which provides

strategic capital planning, debt management, derivatives, fixed-income

investing and merger & acquisition advice for healthcare and higher

education facilities.

Financial Administrative Assistant

. Prepared request for proposal to underwriters, LOC banks, and trustees;

credit packages for rating agencies and bond insurers

. Compiled demographic information related to specific hospitals and

colleges

. Responsible for accounts receivable and payable

EDUCATION

Bachelor of Science, Business/e-Business, University of Phoenix, Summa Cum

Laude, Phoenix, AZ

Associate of Arts, Computer Information Systems Analysis, Manatee Community

College, Bradenton, FL

PROFESSIONAL DEVELOPMENT

. IEEE Affiliate (Institute of Electrical and Electronics Engineers, Inc.)

. 2009 - 2010 President of Venice Area Toastmasters Club (Advanced

Communicator Bronze award level)

. Present VP Education of Venice Area Toastmasters Club

. Master CIW (Certified Internet Webmaster) Designer certification

. 2009-2010 Victim Advocate Designation

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