Customer Service Medical

Laquana Black

**** ******* ****** ********* **, *3020 954-***-**** E-mail:

************@*****.***

Education:

CW Medical Bill Tech, Augusta, GA

Broward Community College, Davie FL

Certificate of Medical Coding & Medical office & Medical office

Associate in Criminal Justice

Awarded: August 2003

Expected Date of Graduate Spring 2008

Professional Experience:

Business Financial Services, Inc., Coral Springs, FL

February 2007- Current

Contracts Processor / Accounting Clerk

. Process all contracts and worksheets, reviewing them for accuracy;

create files for transactions, ensuring proper paperwork and

correspondence is sent to corporate office

. Process both cash and credit card transactions, ensuring deposits and

receipts are properly recorded and/or sent to the bank in a timely and

accurate manner

. Proofread contracts for error; research property owner data from

computers for sales reps; research information from contracts files

for managers and directors

. Verifies and posts transactions to journals, ledgers and other

records.

. Prepare statements, invoices, and vouchers.

. Handle balancing and reconciliations.

. Manage Lockbox Accounts

. File liens against corporations funded.

Coach Financial Services, Inc., Cooper City, FL

July 2005 - January 2007

Commercial Loan Processor

. Performed pre-credit analysis to determine credit worthiness and

strength of commercial automotive applications to extended lines of

credit to fleet operators ( upward from $500,000 to $2 million)

. Review credit reports, D&B Reports, and financial data to assist

credit manager in declining applications not acceptable to company

underwriting guidelines

. Managed pipeline reports and the daily operation and workflow of

commercial automotive contracts including, all pre-underwriting

analysis, processing and closing of contracts

. Process all titles and registration for the State of Florida

. Maintain adherence to credit policies and procedures of all commercial

leases

. Assist Account Manger with reconciliation of all account payable with

the use of QuickBooks

Phillips & Cohen, Plantation, FL

June 2004 - July 2005

Sr. Collections Representative

. Responsible for reducing delinquency and minimizing loan loss while

providing customer with financial solutions

. Managed and maintained accounts while providing the highest level of

customer service

. Contacted delinquent customers by telephone or in writing to collect

past due payments

. Verified the reason for the delinquency and discuss solutions to

resolve the delinquency

. Performed miscellaneous duties as directed by the supervisor

. Resolved payment discrepancies

. Documented collection activities and made recommend charge-offs

Converges Plantation, FL

January 2004 - June 2004

Customer Service Representative

. Answered inbound calls and responded to customers request while

providing wireless solutions

. Provided customer with product and service information while

maintaining customer service

. Identified, research, and resolved customer issues

. Followed up on all customer inquires not immediately resolved

. Recognized, documented and alert management of customer trends on

calls

. Recommended processed improvements and trained new hires

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