ilian Craig

L **** Bunsen Drive Virginia Beach, VA 23454

abi5d7@r.postjobfree.com 850-***-**** C

Objective: To excel in a goal oriented and rewarding career through hard work, dedication, and

persistence.

Experience: Pembroke Veterinary Clinic Virginia Beach, VA 2009 –2010

Client Care Coordinator (Receptionist)

Answering phones and routing calls accordingly.

Scheduling appointments, surgeries, boarding, grooming, and day care.

Checking in and out clients.

Client education pertaining to vaccines, products, flea control and heartworm

prevention.

Contacting clients for service and appointment reminders.

Administering prescription requests.

Maintaining cleanliness of lobby.

MTJ Consulting Group Inc. Beaufort, SC 2008-2009

Administrative Assistant

Worked as a contractor for Clinical Counseling Services at the Marine Corps Air

Station.

Maintained all office equipment.

Created trend analysis reports for the branch head using clinical statistical data.

Filed cases and paperwork.

Answered telephones and directed calls accordingly.

Provided service information to callers and walk-ins.

Archived clinical files for Headquarters Marine Corps.

Greeted clients and administered paperwork to new and current clients.

Completed general counseling intakes for new clients according to protocol.

Scheduled and rescheduled appointments for clients.

Maintained ongoing clinical logs for clinicians.

Organized clinical charts and maintained the central filing system.

Produced and delivered treatment recommendation letters to command

representatives.

Created and maintained a weekly report tracking clinician sessions for the branch

head.

Copper Station Holdings, LLC Beaufort, SC 2006-2008

Director of Sales Assistant

Placed ads in newspapers, magazines, and websites to advertise property.

Created charts and spreadsheets to examine effectiveness of advertising

opportunities.

Updated company website in accordance with land sales.

Executed mail-outs of brochures and letters to prospective clients.

Created and set up billboards, signs, CD’s, and sales brochures to promote

company land sales.

Received invoices and approved them for payment.

Typed, updated, and mailed hunt lease renewals for tracts of land.

Updated information in CRM database to keep company records updated.

Distributed incoming mail and processed outgoing mail.

Handled telephone inquiries regarding land sales.

Ordered office supplies and maintained Pitney Bowes postage machine and Xerox

copy machine.

Researched and booked best deals for business trips for sales staff.

College Loan Corporation San Diego, CA 2005-2006

Marketing Representative/Consultant

Advised college students and their parents about federal loan programs.

Pre-qualified applicants for federal loans in accordance with company policy.

Completed special projects requested by company as needed.

APAC Customer Services Corpus Christi, TX 2004-2005

Account Specialist

Updated and renewed accounts for SBC telephone company.

Continuously achieved being the top producer for customer contract renewals.

Summit Apartments Corpus Christi, TX 2002-2004

Assistant Manager

Managed a 200 unit property.

Administered move-ins and move-outs.

Maintained and updated all records for tax purposes.

Collected rent payments and posted receipt of payment.

Accepted, qualified and approved lease applications in accordance with company

policy.

Prepared lease renewals and new leases for residents.

Assisted residents in resolving apartment problems and complaints.

24hour emergency on-call person.

Organized resident recreational activities.

Leased apartments to prospective clients.

Prepared and designed mini-models of apartments for marketing purposes.

Actively went around the city distributing fliers, coupons, and other materials to

promote community.

Maintained a high occupancy and achieved 100% occupancy for the first time in a

10 year span.

Latchkey/Recreation Dept. Corpus Christi, TX 2001

Coach

Supervised and directed after school programs for 25 kindergarteners.

Tutored elementary students.

Bath and Body Works Corpus Christi, TX 2000-2003

Top Advisor

Trained and supervised all sales associates in accordance with company policy.

Accepted customer payments for merchandise.

ilian Craig

L

Created promotional displays and advertisements to showcase products.

Assisted customers in selecting and purchasing products.

Created and designed gift baskets for customers.

Exceeded and maintained company’s sales quota on each shift.

Carabin and Shaw Law Firm Corpus Christi, TX 1999

Secretary (Seasonal Work)

Filed and faxed all paperwork.

Typed legal documents and letters for attorneys.

Answered phones and directed calls to personnel.

Education: Real Estate Institute Corpus Christi, TX 2004

Acquired Texas Real Estate license

Texas A&M University – CC Corpus Christi, TX 2000-2003

Studied psychology and education

W.B. Ray HS Corpus Christi, TX 1996-2000

Spanish Honor Society, National Honor Society, Thespian Honor Society, UIL

Science Team, Academic Decathlete, Tennis Team, Honor Roll Club

Skills: Power Point, Word, Outlook, Excel

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