Customer Data Entry

DANYELL YVONNE JONES

*** ***** **** **** ********, Virginia 23223 804-***-****

abi5cz@r.postjobfree.com

SUMMARY

**Detailed oriented, self directed, customer focused professional with

several years of telecommunications and the banking industry.

** Experienced in administrative support to internal and external customers.

**Ability to work well within a team environment.

**Excellent communication skills; an expert in problem solving and time

management.

EXPERIENCE

VERIZON COMMUNICATIONS

Maintenance Administrator (Customer Care Escalations) 2000 – 2009

Receive trouble reports via incoming calls, computer terminal or directly

from customers for data troubles, phone line, T1's and video lines.

Screen and analyze trouble reports, retesting phone lines if necessary, to

determine the steps and actions to be taken in routing the troubles for

repair.

Prepared and trained co-workers to handle ADSL and HDSL calls from

technicians for coop testing.

Assisted managers on conference calls to assist better handling CLEC

calls and procedure.

Prepare and monitor technicians' work activity logs, update cable transfer

sheets and databases.

Negotiate dates, times access arrangements, and handle any customers

that may be irate or dissatisfied with our service.

Alltel

Data Entry Collections Representative 1999-2000

Corrected billing and encoding errors on customer’s statements.

Submitted adjustments and refunds to customer’s accounts for incorrect

billing.

Sent accounts past due for ninety days to collections agencies.

Changed calling plans and phone numbers for customers.

Interrupted service on high risk customers.

EDUCATION

ECPI College of Technology 2009-present

Electronic Engineering

Nashville Community College 2007

Fiber Optics Certification

VIRGINIA STATE UNIVERSITY 1991-1992

Accounting

SKILLS

Technical

Accounting / Bookkeeping

Windows 98 & XP

Power Point

Excel

Access

Lotus Notes

Blue Pumpkin

Vista

Outlook

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