Customer Service Supervisor
Resume:
John Rollan
Phone # : 423-***-**** (Mobile)
423-***-**** (Mobile 2)
423-***-**** (Home)
Personal E-mail Address: abi5cm@r.postjobfree.com
Current Address:
East Ridge, TN 37412
Previous Address:
1011 Gadd Rd Apt. 301
Hixson, TN 37343
A Little About Me: I am a young man that is dedicated to his family and is a hard worker. I am twenty-
one years old, but I have a lot of responsibilities to care for: I own my own house, I am married with a two-
year-old daughter and my wife and I have another little one on the way. I will do anything necessary to
provide for my family that I love so much. Whenever I am presented with a difficult task, I go at it at full
force so that I can continue to provide for my family at home. I am looking for employment at a different
company because I have little opportunity to see my wife and daughter.
Employment History: (beginning with the current to most recent)
(02/2009 - present)
T-Mobile USA, Inc (supervisor: Johnny Harrington)
(rate of pay: $13.39/hour)
6730 Customer Delight Drive
Chattanooga, TN 37421
Job Title: Customer Service Representative
Job Responsibilities: Communicate with customers over the phone. Discuss billing, technical issues, sell
products and services. Meet or exceed goals set forth regarding quality, timely resolution of
issues, etc. Must clearly notate customers’ accounts with any actions taken during the call.
Reason For Leaving: I am currently employed at T-Mobile, but the reason I am looking for
employment elsewhere is for another work shift. I work nights when my wife and daughter are
home, and they are gone when I am home. The only time I have to spend with them is during the
weekend, but during that time I am often preoccupied with homework.
(12/2008 – 02/2009)
Convergy’s (supervisor: Linward Bracken)
(rate of pay: $9.00/hour)
5600 Brainerd Rd Ste 3
Chattanooga, TN 37411-5336
Job Title: Customer Service Representative
Job Responsibilities: Customer service: billing and technical issues, sell products and services while
adhering to goals set regarding quality, timely resolution of issues, and other similar goals.
Reason for leaving: Poor work environment and needed better pay. I applied for and accepted this job
because I had gotten laid off from the Post Office and needed a temporary job until I got hired for
something worthwhile (T-Mobile).
(09/2007 - 12/2008)
United States Postal Service (supervisor: Jeanette)
(rate of pay: $14.00/hour)
911 Eastgate Loop
East Ridge, TN 37412
Job Title: Data Conversion Operator
Job responsibilities: Enter data as efficiently as possible while adhering to statistics regarding accuracy
and speed.
Reason for leaving: All workers were laid off because the plant closed down in April of 2009. Workers
were laid off with almost no warning beginning in January of 2009.
(06/2007 - 10/2007)
Olive Garden (supervisor: Stan)
(rate of pay: $2.15/hour)
5525 Hwy 153
Hixson TN 37343
Job Title: Waiter
Job responsibilities: Take food orders, run food, clean, handle money, etc
Reason for leaving: Began employment with the USPS, which offered better hours, benefits, and pay.
(05/2005 - 08/2007)
Cold Stone Creamery (supervisor: Beth Collom)
(rate of pay: $8.00/hour)
100A Chestnut St
Chattanooga TN 37402
Job Title: Shift Leader
Job responsibilities: Open and close the store, manage employees, customer relations, cashier, food
preparation, deposit money at the end of the night.
Reason for leaving: Began employment at Olive Garden, which was closer to home and offered better
opportunity for higher pay.
(09/2006 - 11/2006)
Wendy's (supervisor: Wendy Isom)
(rate of pay: $8.25/hour)
1868 Dayton Blvd
Red Bank, TN 37415
Job Title: Fry Cook
Job responsibilities: Food preparation, cleaning.
Reason for leaving: Job was not fulfilling. It was meant to be a temporary job since the beginning.
(05/2006 - 08/2006)
Durty Nelly's (supervisor: Wynne Brady)
(rate of pay: $8.00/hour)
109 N Market St
Chattanooga, TN 37405
Job Title: Dishwasher
Job responsibilities: Wash dishes, clean the restaurant, food preparation.
Reason for leaving: Terminated due to scheduling conflicts with my high school. My supervisor and I had
agreed that my schedule would be reduced at the Summer’s end when my schooling started
again. On my first day of school, I received a call stating that if I didn’t come in to work that day
(that I was not scheduled to work) that I would be fired. I did not work that day because I was
already working on my homework that was assigned that day and I was fired the next day I came
in to work.
Education:
Chattanooga Christian School
3354 Charger Drive
Chattanooga, TN 37409
Attended from Kindergarten through 12th grade
Graduated May 27, 2007
Chattanooga State Technical Community College
Pursuing a degree in business; general management
4501 Amnicola Highway
Chattanooga Tennessee 37406-1097
Attended August 2007 – May 2008
August 2010 - Present
References:
Johnny Harrington
Current Supervisor, T-Mobile, USA
Bill Roper
Mentor
April Moore
Supervisor, T-Mobile, USA
Dana Armstrong Hixson
Personal Friend
Jules Crouse
Co-Worker, T-Mobile, USA
Beth Collom
Former Owner, Cold Stone Creamery
Lisa Deady
Former Co-Worker, T-Mobile USA
423-***-**** - Mobile
931-***-**** - Home
Jeremy Lesley
Worship Leader, Graceworks Church
Contact this candidate