Manager Sales

Tandes Antonio Hailey

*** ****** ****** ********, ** 24148 Telephone 276-***-**** **********@*******.***

SUMMARY

With 13 years of cross-functional skills and a multitude of experience as a department manager, IT hardware

technician, sales representative and field service technician. History of improving operations and increasing

profitability. Possesses excellent interpersonal and analytical skills. Utilization of knowledge, troubleshooting and

hands on experience in an individual and/or teamwork atmosphere. Experience with direct customer contact,

handbooks, parts and customer relation skills. Correcting equipment issues related to maintaining service on several

brands/types of office equipment (laptops, PC’s, copiers, printers and fax machines).

TECHNICAL SKILLS

Hardware: PC components including hard drives, memory; components that support video, networking and multimedia

capability as well as peripheral devices such as CD-ROM, CD-RW, DVD, PC cards, NIC cards, Blackberry,Wireless

Access Point (WAP), modems, servicing HP, Canon, Samsung, Okidata, Sharp and various name brands of copiers,

printers and color printers, Cisco routers, Linksys Wireless routers

Software: Windows 98/NT/2000/XP, Vista, Windows 7, Windows NT Server, Windows 2000 Server, Ubuntu/Kubuntu,

Microsoft Office 97, 2000, XP, MS-Outlook, Microsoft Office 2007, Adobe Acrobat, McAfee Virus Protection,

Symantec Norton Antivirus, Internet Explorer, Acronis Software 10.0, Prognosoft Software, UPS

RELATIVE EXPERIENCE

• Personal computer repair and replace procedures.

• Troubleshoot, Repair Laptops & Desktop

• Replaced Hardware for Laptops & Desktops-Rebuilt Laptops & PC’s

• Blackberry troubleshooting

• OS Ticket Experience

• Networking Office Equipment.

• Troubleshooting of both hardware and software issues.

• Installation and configuration of hardware & software components, operating systems and various

applications.

• VNC Remote Tools

• Asset Management

• Laptop and Desktop- Hardware and Software Support

EMPLOYMENT HISTORY

Synergy Recycling LLC, Madison, NC December 2006-June 2010

IT/Help Desk Support/Assistant Manager/Laptop/Printer/Copier Technician/Sales Associate

• Troubleshot hardware, software, and driver issues related to IT software and hardware & blackberries. Used

OS Ticket for ticket support system.

• Managed a staff of 10 employees within the Asset Recovery Department

• Provided coaching and feedback for reps that were not meeting department standards

• Distributed weekly payroll checks for the Asset Recovery Department

• Company certified to assist with internal inventory audits

• Operated forklifts and drove box trucks, in order to assist with company collection events

• Troubleshot IT related issues, ran CAT5 wiring, networked printers and configured for multiple users

• Provided written price quotes for computer parts and shipping fees

• Maintained part inventory, inspected, picked and packaged items for order fulfillment

• Invoiced orders and scheduled pickups and/or call tags for shipments using UPS World Ship

• Analyzed damages and provided replacements if needed. Issued return authorizations for returns.

• Provided the customers with copies of acknowledgements and requested proforma invoices if required

• Responsible for maintaining warehouse appearance, staging orders and outgoing loads/shipments

• Serviced the incoming customer base within the warehouse

• Handled inbound and outbound phone calls

• Identified PONC (Price of Non-Conformance)

• Participated in team meetings to ensure project goals are met

• Responsible for maintaining a $50,000.00 sales quota each quarter

• Servicing, listing and selling laptops, PC’s, printers, copiers, computers and electronic components/parts for

eBay sales

Image Source, Greensboro, NC 2002-2006

Field Service Technician/Assistant Service Manager

• Responsibilities included troubleshooting and repairing technical issues on various brands of copiers and fax

machines for businesses and individual user accounts

• Maintained Canon, Sharp, Hitachi, & NEC office equipment in the Triad and Charlotte areas

• Handled field repair parts, company part inventory, and equipment ordering

• Handled system upgrades and new software changes for some of the equipment

• Setup training seminars for new employees, provided partial training to employees and scheduled

adjustments of call loads

• Transfer of user data

• Training of user on new units

IKON Office Solutions, Greensboro, NC 1999-2002

Field Service Technician

• Responded and resolved service calls for Canon office equipment

• Provided troubleshooting, basic maintenance and instructional guidance/training for our customer base

• Independently traveled and responded to requests in southern Virginia and Triad area locations

• Completed important documents such as daily activity reports/logs and updated customer profiles

Allstate Insurance Company, Roanoke, VA 1996-1999

Customer Care/Home Page Representative/LAN Assistant

• Inbound call center environment, accepting calls from clients after hours from across the U.S. for insurance

agents

• Assisted the Internet team with the Allstate Agent Home Page and helped with other activities within the team

and designing of the agent’s web page with light HTML

• Assisted LAN members with multiple LAN problems by trouble-shooting issues

• Utilized Microsoft Access to create documents for the Home Page team, by loading programs, designing

database tables using queries and filters

• Member of the Help Desk team that researched the correct information using AS400 & Rumba

• Sent emails to agents for transactions that could not be processed in the call center

• Assisted clients with setting up claims, added and deleted vehicles, updated coverage

• Understood and provided explanation of bill codes

• Dealt directly with account adjustments, provided explanation of deductibles, limits, waivers, coverages and

limitations for house and car insurance policies

EDUCATION

ECPI Technical College, Roanoke, VA 1995-1997

Associates Degree in Computer Information Technology

Virginia Western Community College, Roanoke, VA 1998

Computer Courses for A+ Certification Training

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