Manager Customer Service

Scott Moglia

**** * ********* ** **** Grande, AZ 85122 520-***-**** (509) 990-

**** abi5bu@r.postjobfree.com

Executive with proven experience in strategic operations management,

account development and retention, budgeting, P&L, staff training, risk

management, cost control, compliance, and customer service.

Key role in driving branch revenue from $9 million to $15 million in a

declining market.

Created insurance development program recognized as "best" in 64 office

division.

MS, Accountancy, University of Phoenix, Phoenix, AZ

BA, Business Administration, Washington State University, Pullman, WA

Licensed Life, Health, Property, and Casualty Insurance Producer, Notary

Public, NMLS Member

Computer Proficiencies including Windows, Mac, Microsoft Office, Lotus

Notes, QuickBooks, AS400, PeopleSoft,

Mission Valley HOA Architectural Review Committee Member, Casa Grande K-8

School District Sports Official, State of Arizona, Department of Public

Safety, Level One Fingerprint Clearance Card, CPA candidate

Strong team leader who views challenges as opportunities to grow revenue

and market presence.

. Provided leadership and direction in overseeing the performance of 10

employees across diverse functional

areas including sales, payroll, accounts receivable/payable, and

compliance.

. Effectively motivates others and directs top-level planned corporate

initiatives while exercising approval

authority throughout the underwriting processes.

. Achieved recognition as top Real Estate producing branch on 4 separate

occasions.

Adept at creating win-win partnerships with corporations, professional

organizations and individual clients.

. Administered complex financial programs in compliance with stringent

federal/state regulatory requirements.

. Functioned as regional coordinator, developed and executed strategies to

grow market share.

. Defined and prioritized annual projects, introducing new products and

programs, managing product life-cycle efforts in optimizing inventory of

standard and non-stock standard items.

Professional Experience

American General Financial Services, 2004-2009 Casa Grande, AZ

Branch Manager

. Provided operational support to facilitate the ongoing branch needs for

recruitment, growth, collections, and loan origination. Managed $480K+

budget.

. Maintained the highest standards for fiscal management practices and

reporting, business ethics, loss mitigation services, charge-offs, SOX,

and collections while adhering to all Federal, State, and Local laws and

regulations.

. Handled all aspects of loan underwriting from initial applications to

closing and servicing all clients.

. Took initiative to add new brokers, dealers, and established referral

networks to generate new business.

Custom Covers, LLC, 2002-2004 Seattle, WA

General Manager

. Created/managed accounting system to track sales, collections, payroll,

and budgeting.

. Installed and implemented new automated vinyl-cutting machine using

Patternsmith computer technology.

. Streamlined entire manufacturing process; tracked expenses,

policies/procedures, reduced production cycle 50%, that translated to 15

and 16% increase in bottom line from $500K to $673K.

. Achieved 100% retention of existing clients and functioned as regional

coordinator that developed and executed strategies that grew marketshare

by negotiating several domestic supplier contracts.

Big 5 Sporting Goods, 2001-2002 Irvine, CA

Manager Trainee

. Provide necessary assistance for merchandising, managed cash control

activities, and took essential controls regarding opening and closing a

store.

. Organize and formulate entire range of retail management liabilities and

offered important motivation and supervision to the employees.

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