Human Resources Customer Service
Resume:
Sharon Collins
Columbia, IL *****
Nineteen years experience with most Human Resources functions and
instrumental in three Human Resource system conversions. Experience also
in Customer Service, A/R, A/P and Collections.
Employment History
UniGroup, Inc.
One Premier Drive
Fenton, MO 63025
Benefits Administrator/Sr. Benefits Coordinator
03/03 - 10/09
Administer all Health and Welfare Benefit plans, open enrollment
responsibility and resolve/research claim issues. Audit, reconcile
Company's monthly Health benefit insurances and timely payments.
Administer COBRA, Retirees, LTD and Exec-U-Care benefit plans. Responsible
for benefit entries, overrides and/or refunds to Payroll. Audit bi-weekly
PR file from HR system before loading to Payroll. Present orientation to
new hires.
Compensation/Benefits Analyst 01/02 -
03/03
Review and analyze performance appraisals for accuracy and content.
Process all merit increases and maintain the Merit Statistics report.
Provide back up information and analysis for market adjustment requests and
six-month merit increases and other compensation requests. Maintain all
compensation files, as well as, monthly and quarterly reporting.
Administer the Pay for Performance and Cash Award Programs, including
monthly reconciliations. Employment responsibilities included screening
internal/external applicants, interview scheduling, offer letters and on-
boarding information.
Pinnacle Programs Coordinator/HR Specialist 03/00 -
01/02
I was promoted to this "Pilot Program", that I combined all benefits,
compensation, and employment for our Pinnacle Group Associates Company in
one position. Pinnacle employed approximately 370 employees out-of-state.
UniGroup employment responsibilities included screening internal/external
applicants, interview scheduling, offer letters and on-boarding information
and compensation for two departments.
Accomplishment: I successfully created a smooth work flow combining all
functions and maintained a professional rapport with all locations.
Human Resources Benefit Coordinator 05/97 -
03/00
Administer, maintain, and reconcile COBRA (including HIPAA certificates)
for UniGroup, Inc., Mayflower Transit, Inc., Heimburger, Inc.; administer
retiree benefits; orientation; monthly billings and reconciliations for
Life, AD&D, STD, LTD, Health, Dental and Vision insurance, VEBA account
funding, Exec-U-Care billings and Death Claims for active employees and
retirees. Administer Health and Welfare benefits to active employees,
including open enrollment. Assist and resolve problems for active
employees, COBRA participants and retirees. Special Projects.
Adecco - (Temporary) Mills & Partners - Human Resources Benefits Assistant
03/97 - 05/97
Boatmen's Bancshares, Inc. 06/96 - 01/97
100 N. Broadway
St. Louis, MO 63102
Human Resources Benefits Analyst
Administer, maintain and reconcile COBRA and the Flexible Spending Accounts
(FSA) for Health Care and Dependent Care corporate-wide (nine states).
Assist and resolve employee problems.
ADIA & Office Team (Temporary) 03/96
-06/96
Human Resources related temporary positions.
Interim Services, Inc. 10/95 - 12/95
2050 Spectrum Blvd. 01/95 - 06/95
Ft. Lauderdale, FL 33309
Human Resources - Special Projects
Reviewed and modified Bonus Plan Documents for 1995 and 1996, assisted with
implementation and writing of the Salary Administration Guide and Field
Personnel Guide, proofread College Brochures before publication. Designed
and coordinated insurance comparison brochure for annual open enrollment.
Insurance update nationwide to employees.
AlliedSignal Aerospace Co. (Division closed)
Garrett Hydraulics Division
2150 NW 62nd Street
Ft. Lauderdale, FL 33309
Human Resources Administrator 09/90 -
01/95
Benefits: Administered Stock & Savings 401(k) Plan, Medical, Dental and
Vision Plans, Life Insurance, AD&D, Short and Long Term Disability, COBRA,
and Employee Assistance Program.
Compensation: Prepared annual merit increases and performance evaluation,
promotions, adjustments and job descriptions if necessary.
Employment: Monitored internal/external job posting program, recruiting,
applicant screening, initial interviewing, employment verification and
orientation.
Accomplishment: Coordinated all records for displaced employees to include
Insurances, Savings Plan, Compensation Schedules, TQM and MBS forms and
certificates. Met individually with each employee and arranged for
Redirection Career Analysis and Training. Designed and implemented
Outplacement employment package submitted to South Florida Manufacturing
Association.
Communications: Representative for Company Employee Club. Administered
United Way Campaign and U.S. Savings Bond Drive.
Accomplishment: Implemented, designed the Company Newsletter, Hydraulic
Lines. Assisted with the writing of the Hourly Employee Handbook. Also,
received two "Customer First" Service Awards.
Systems: Human Resources Management System (HRMS), Allied Savings Plan
(ASP), Applicant Flow Data, Intellect (Reports), and maintain all personnel
records and files. International Security Corporation Building Watch
System. ShopScan change notification (Labor Distribution).
General Ledger Clerk, Collections, A/R Clerk 05/84 -
09/90
A/R Control, process A/R invoices and payments. Prepare and post journal
entries, and reconciliations. Collection Officer for the Company. Approve
and code A/P invoices for payment.
Accomplishment: Successfully collected $1.4 million from the US
Government.
Education (Approximately 3 years college)
Human Resources Specialty - Nova University, Davie, Fl
Human Resources Management Certificate - Florida Atlantic University, Boca
Raton, Fl
TotalQuality Leadership (TQL) and Management by Strengths (MBS) sponsored
by Allied Signal.
Business Management - Belleville Community College, Belleville, IL
Business Data Processing - Belleville Community College, Belleville, IL
Software
MS Word, Excel, HRMS, AutoBene, ADP, Genesys, COBRAEAS, Spectrum, Geac,
ACH/PC Achieve and TheOneNet, Benefit Informatics Manager.
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