Customer Service Manager
Resume:
ANNE DOLORES BONO
Permanent Address
Summerville, SC 29485
Phone: 843-***-****
Cell: 603-***-****
e-mail: abi59q@r.postjobfree.com
Education New Hampshire Vocational-Technical College, Nashua, NH
Accounting & Business Course's
Midwood High School, Brooklyn, NY
Course Focus in business - Graduate
US Citizen
Experience Office Manager, Customer Service, Computer Skilled,
Logistics Coordinator
Jatex International, Inc., N. Charleston, SC
May 10, 2004 to present
Jatex International is a wholesale/retail
manufacturing company,
importing goods from Turkey, China, India
Manage office staff, designate and distribute job
assignments
Accounts Payable/Accounts Receivable, invoicing,
billing,
collections, reconciliation of credit card billing
and payments,
customer and vendor maintenance in QuickBooks,
order life-cycle,
computerized order management system, basic EDI,
manufacturing
customer service knowledge.
Customer Service Representative, handling
customers purchase
Orders, entering the PO into the billing system,
filling the order,
shipping the order, followed up by seeing that the
order was
received, and if any discrepancies had occurred
with the order.
Check credit reports for customers wishing to have
terms set up
Knowledge of how to determine customers credit
worthiness through
use of Dun & Bradstreet & Lyons reports
Handle customer inquiries and complaints via e-mail and
telephone
Set up accounts and negotiate rates with FedEx, UPS
ground services,
along with LTL trucking companies, FedEx, Conway, Estes
Express,
UPS Freight, etc.
Negotiate rates and discounts for Jatex Int'l with LTL
Sales Reps
Obtain freight quotes from freight companies via the
Internet
Obtain and negotiate rates for Show Freight
Set up appointments between trucking companies and show
coordinators - expediting on time freight deliveries to
and from show
sites
Work with freight forwarders for inbound and outbound
International
Freight by contacting international vendors for the
purpose of obtaining
correct paper work for US Customs clearance
File claims; handle disputes regarding billing errors
with freight carriers
Full knowledge of UPS & FedEx Ground package systems
Perform administrative duties for the President & Vice
President of Jatex
International, including scheduling appointments, and
making travel /hotel
arrangements for company employee's
Contact vendors regarding the ordering of supplies,
services, etc.
Customer Service Representative, Administrative Assistant
Roadway Express an NMFA Carrier
Nashua, NH October 6, 1997 thru February 27, 2004
Perform administrative duties for the Terminal Manager and
Sales
Representatives
Cost Analyst for two terminals, Nashua, NH and Concord, NH
on daily basis
*DOT Certified, ADS Certified, and AES training
OS&D, (overage, shortage & damages), claims, inspection
processing
Compute LTL, Trade Show, and Volume quotes for customers
book and arrange pickups
Update trailer logs and pickups for Wal-Mart DC daily
Handle customer inquiries and complaints by telephone
In addition also answer internal company business
inquiries by telephone
Computer billing and corrections
Computer maintenance & update of business information for
local terminals
Investigate & seek solutions regarding billing errors
Contact Sales reps with new leads & set up new accounts
Contact vendors for supplies, services, etc.
And all other services pertaining to the job, as needed
References:
Larry Aiello - Terminal Manager Conway Freight, Dracut, Massachusetts
Dan Reilly - Sales Manager YRC Freight, Boston, Massachusetts
Dave Chevalier - Manager / Roadway Express, Concord, NH - 603-***-****
Contact this candidate