Customer Service Quality Control
Resume:
Joseph R. Row
Lewisville, TX **067
abi59d@r.postjobfree.com
Phone: 214-***-****
OBJECTIVE:
To contribute my knowledge and expertise within an
organization dedicated to industry excellence and earning
my way to increased responsibilities.
EMPLOYMENT HISTORY:
December 1995 Digital Marketing and Print
Carrollton, TX
To Customer Service Manager
August 2010
Customer Service Manager
. Managed a team of 6 employees that achieved excellent
customer service
. Handled all scheduling and workflow
. Organized and managed all big projects
. Helped with order entry proofing and quality control
. Signed of on all pricing and procedures to be performed
on each individual job
. Had multiple accounts that I managed on my own
Purchasing Manager
. Responsible for buying and pricing (including finding
best prices and setting up long
Term contracts with vendors)
. Managed all subout jobs
. Acquired all outside quotes
. Responsible for all inventory control in every
department
. Managed the Shipping & Receiving department (this
included hiring and training of all
new employees for this department)
Production Manager
. Managed 20 employees on both day and night shifts
(this included hiring and training
of all new employees for this department)
. Managed & scheduled all incoming jobs
. Worked directly with the Sales and Customer Service
departments to achieve
maximum production and quality products
. Handled all employee scheduling
. Helped run all printing and finishing equipment
. Responsible for all day to day production issues
Lead Operator & Bindery Supervisor
. Ran all printing and bindery equipment
. Trained all new operators and bindery employees
. Responsible for quality control
. Assisted Production Manger with all day to day
responsibilities
Joseph R. Row . . .Continued . . .
Page 2
August 1994 Frito Lay Plano,
TX
To Lead Operator
December 1995
Lead Operator & Bindery Supervisor
. Supervised small bindery crew
. Worked directly with individual departments to meet all
there printing needs
. Ran all printing and bindery equipment
. Trained all new operators and bindery employees
. Responsible for quality control
. Did all finishing on all jobs
. Helped in mailroom and corporate store
May 1991 TGI Fridays Corp.
Carrollton, TX
To Lead Operator
August 1994
Lead Operator & Bindery Supervisor
. Worked directly with individual departments to meet all
there printing needs
. Ran all printing and bindery equipment
. Trained all new operators and bindery employees
. Responsible for quality control
. Did all finishing on all jobs
. Helped in mailroom and corporate store
SKILLS:
Printing: Docutech, 6135, Docucolor 40, Nexpress,
Igen, HP 5000 . Oce Arizona flatbed
Bindery: Perfect binders, 3-knife trimmer, 40" cutters, laminating, wire-o, spiral, GBC, 5-spindle and 3-
spindle drills, folders, folder/ inserter, large format
mounting and trimming, saddelstitch, UV coating, mylar
tabs, round corning, large and small swrinkwrappers,
fulfillment, warehouse, mail, forklift & electric
palletjack,
Shipping: UPS, Fed-EX, USPS & delivery
Computer: Word, Excel, Internet, Data Entry, Purchase
Order System, Order Management System, Warehouse
Management and Inventory System, Fed-Ex & UPS Systems
EDUCATION:
Richardson High School 1984 - 1988
Richland Community College 1988 - 1989
References Available Upon Request
Contact this candidate