Customer Service Manager

Roger Crawford

**** ********* ****

Durham, North Carolina 27705

Phone: 919-***-****

abi58x@r.postjobfree.com

Summary of Qualifications

Award-winning and results oriented customer service professional with

exceptional ability to develop productive conversations and organizational

good will. Demonstrated ability to work independently or cooperatively as

part of a team to optimize organization's reputation for service within the

community. Excellent 'go between' skills in dealing with multiple

stakeholders with conflicting agendas. Ability to explain and promote

organizations policies and procedures both internally and externally.

Expertise

Stakeholder centered service

Contract management

Procedural oversight

Familiarity with compliance forms

Culturally sensitve

Exceptional communicator

Professional Experience

Trans AM Trucking, Olathe, KS 8/2011 -

10/2011

Completed Student Driver Program

Veritude, Cary, NC

9/2010 - 01/2011

Customer Service Health and Insurance Representative

WNCW-FM, Spindale, NC 9/1987 - 8/2009

WNCW (88.7 FM) is a noncommercial public radio station licensed to

Isothermal Community College in Spindale, North Carolina, with a varied

format including folk, blues, jazz, reggae, Celtic, world, rock, bluegrass,

indie and news. Email requests have been received from all over the world

and support comes from the same during their biannual pledge drives.

Selected to be on the Broadcast Production Technology Curriculum Advisory

Board

Interim General Manager 10/2007 -

3/2008

Supervised all station personnel and resolved internal conflicts.

Oversaw preparation of station budgets.

Cultivated community outreach through fundraising activities.

Coordinated independent audit.

Business Manager

7/1998 - 8/2009

Implemented school purchase procedures.

Developed positive relationships with multiple stake holders with opposing

agendas.

Managed stations contracts.

Followed up with stakeholders to ensure the successful implementation of

contracts.

Approved requisitions.Assistant to the General Manager

9/1987 - 7/1998

Provided first line of trouble shooting for internal and external

stakeholders.

Acted as gatekeeper for management.

Prepared financial management reports.

Set up filing system to track expenses.

Implemented Quicken and Quickbooks software programs for financial

management.

WGWG, Boiling Springs, NC

6/1988 - 4/1998

1 Traffic Manager

Recepient of the WGWG Station Service Award

WGWG (88.3) FM has been a broadcast service of Gardner-Webb University

since 1974. WGWG "Radio For The People" is a 50,000 watt non-commercial

station that specializes in AAA and Americana music with special features

of blues, bluegrass, Christian, news, sports, and a variety of educational

and inspirational programs.

Initiated business relationship with Public Radio International (PRI).

Trained students and colleagues on how follow station procedures.

Maintained schedules and time sheets for students and station part-time

staff.

Resolved scheduling issues amont staff to maintain effective station

coverage at all times

Education & Proficiencies

Education

BS, Gardner-Webb University, Boiling Springs, North Carolina

AA, Isothermal Community College, Spindale, North Carolina

Deans Listion

Radio TV Outstanding Student

Graduated with Honors

Additional Educatcation

Nash Community College, Rocky Mount, NC

Sage Truck Driving School CDL Program

Certificate

Proficiencies

Knowledge of multiple software programs

FCC License

Notary Public

CDL Class A NC 1881853

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