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Customer Service Manager

Location:
Surprise, AZ, 85379
Posted:
October 18, 2010

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Resume:

Tenille Peeples

***** * ******* **

Surprise, AZ 85379

Daytime Phone: 773-***-****

PROFESSIONAL EXPERIENCE:

**/** - **/** ******** Payable Coordinator

GaiaTech, Inc - Environmental Consulting Firm

. Cash applications of checks, wires, and lockbox payments

. Enter project adjustments/write offs and process billing rate

change for Consultants

. Work with Project and Client Managers to ensure all billable

charges are on the project

. Create and send billing invoices to Clients

. Maintain vendor 1099 information & processing of end of year 1099

tax filing

. Prepared certain tax returns

. Maintain subcontractor agreements and certificates of insurance

. Posting petty cash from multiple offices

. Audit and enter expense reports and submit via EFT & Create

scheduled ACH file and upload to the Bank

. Maintain Expedia/Southwest travel information

. Handle all check and charity request

. Coding, entering and matching vendor/subcontractor invoices

. Process AP check run

. Point of contact for all AP issues

03/06 - 01/08 Accounts Payable/Receivable Clerk

Greeley and Hansen - Environmental Consulting Firm

. Posting bank transfers into the system from main company and joint

venture companies

. Cash applications of checks, wires, and lockbox payments

. Enter any client adjustments and write offs

. Reconcile unapplied and client overpayments accounts

. Review and transfer information from banking reports

. Assist with monthly G/L reconciliation

. Maintain vendor 1099 information

. Maintain subcontractor agreements and certificates of insurance

. Audit and enter expense reports

. Coding, entering and matching 100-200 vendor/subcontractor

. Process AP check run & create scheduled ACH file and upload to the

Bank

. Generate and distribute weekly cash receipt and billing reports

06/03 - 10/05 Accounting Clerk

Manpower Staffing/IBM - Temporary Agency

. Provide customer service to vendors and customers

. Order placement

. Printing and processing EDI invoices as well as reconciliation of

200-400 invoices

10/00 - 11/02 Lead Billing Operations Specialist/Customer Service

RCN Telecommunications - Telecom

. Assist customers with billing issues

. Handle customer disconnects and reconnects

. Handle technician dispatching on trouble ticket customers

. Coordinate complimentary service/employee discounts

. Handle financial transactions with cable, telephone, data

subscribers

. Handle collection on delinquent accounts

. Inspecting and mailing customer invoices

. Process payroll for Billing Ops Team

. Process cash, credit cards, wires and direct debit payments

. Prepare daily cashier reports, prepare spreadsheets for cash

reconciliation

. Process Check/NSF transactions, and maintain direct debit accounts

. Process payment adjustments and receive and reconcile window

payments

6/99 - 04/00 Assignments at Omni Ambassador East Hotel & Northwestern

University

Chicago Housing Authority & Schwab Rehabilitation Hospital

Manpower Staffing - Temporary Agency

. Handled all administrative duties for all temporary assignments

. Created and mailed invoices

. Created banquet event order

. Handled customer catering inquiries

. Provided large mail distribution services

. Collected contract bids

. Handle tenant inquiries

. Filed all correspondence

10/95 - 4/98 Building Manager

East Lake Management - Property Management Firm

. Administered Leasing agreements

. Updating waiting list

. Administrative duties included but not limited to answering phones,

typing, data entry, and work orders

. Enter vendor invoices

. Manager of 240 unit building multi-tenant subsidized/market rent

housing

. Handled tenant move in/move out

. Collected Rental fees for 720 units and 36 town-homes

. Performed unit inspections

. Processed Employee payroll

. Processed rental applications and Interviewed prospective tenants

. Provided customer service

. Maintained tenant work orders submitted to maintenance team daily

EDUCATION: Dunbar Vocational H.S. Chicago, IL

Major: Accounting/Information Word Processing

SKILLS

Advance in Customer Services; Organizational and Communication skills and

an excellent ability to grasp new concepts. Participated in ICOM billing

training and backlog. Trained nine employees for the ICOMS billing

system. Proficient in the use of Microsoft Office Suite, CSG, ICOMS,

ProComm Plus, Timberline, Deltek/Costpoint, Solomon, and JD Edwards.



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