Customer Service Manager
Resume:
COTINA WILLIAMS
Memphis TN 38141
Home Phone: 901-***-****
Email: abi58g@r.postjobfree.com
To Whom It May Concern:
I am submitting the enclosed resume for review. I've served as the "right
arm" for nearly sixteen years. My relevant secretarial, payroll, accounts
payable & receivable, tax professional, office manager, timekeeper,
bookkeeping, scheduler meetings/travel reservation/appointments, tracking
invoices, and administrative skills, along with my English and grammar
skills are superior. I will maintain secure confidentiality and privacy of
all employees, documents, and others rules or regulations as indicated by
your company.
I'm proficient in word processing, spreadsheets, internet, email,
databases, and etc. Also, I'm proficient in dictaphone transcription. As
you can see, my diverse skills make me a strong candidate for this
position.
When we have the opportunity to meet, I'll elaborate on my work experience-
which seems to compliment your needs and to negotiate on a desirable
salary. I am available to meet with you to discuss your objectives and my
background. Please feel free to contact me regarding additional
information. Thank you for your time and consideration. I look forward to
hearing from you soon at 901-***-****.
Respectfully yours,
Cotina Williams
COTINA WILLIAMS
4506 Seven Valley Cove
Memphis TN 38141
Home Phone: 901-***-****
Email: abi58g@r.postjobfree.com
Objective
To utilize my skills while contributing to the growth of your
organization while offering opportunity for professional security.
Educational
Grad. 2007 Tennessee Technology at Memphis, 550 Alabama, Memphis TN-
Major:PN Program
2000 -2008 H & R Block Taxing Course, 2721 S. Perkins, Memphis TN-
Major: Tax Specialist
Grad. 1990 Westwood High School, 4480 Westmont, Memphis TN-Major: Bus
Administration
Experience
08/09-Present Office Assistant/Timekeeper: The MED, 842 Jefferson, Memphis
TN
Processed nurses' payroll daily. Maintain employee files
regarding vacation, sick time and etc. Sign expired patient
in/out morgue. Administer secretarial duties daily.
09/07- 07/09 Phlebotomist/Lab Assistant: Tennessee Blood Services,
1542 Poplar, Memphis TN Processed the donor's paperwork.
Assisted donor's on floor for processing Separated serum from
red blood cells in bag. Collected and prepared the blood
samples for processing.
05/08-Present Church Secretary: Unity Church of God in Christ, 3898
McCain, Memphis TN
Answer incoming calls as well as assist individuals in a
professional manner. Bookkeeper, payroll clerk, bulk mailing,
track invoices and submit payment, and administer secretarial
duties on a daily base.
12/01-04/10 Tax Specialist, H&R Block, 2721 S. Perkins, Memphis
TN
Processed client's tax returns electronically, answered incoming
calls, greeted customers, closed the cash drawer daily, prepared
packages for clients, and etc.
06/04-12/06 Employee Rel. Asst., Allenberg Cotton Co., 7255
Goodlett Farms Pkwy, Cordova TN
Processed payroll for entire company on a weekly base. Maintain
a personnel file system of employees in all of our warehouse
locations. Assisted with the workmen comp claims and warehouse
safety committee. Oversee all temporary employees and process
their payroll on a weekly base. Tracked invoices and submitted
payment. Utilized my secretarial and clerical skills. Also,
used the switchboard and intercom system in a very professional
and courteous manner.
10/00-06/03 Record Tech. PRN, LeBonheur Children's Hospital, 50 N Dunlap,
Memphis TN
Assisted in the file room in breaking down and distributing
reports, working-up requisitions, pulled/retrieved patient's
jackets to be seen by the physician, assisted/greeted customers,
and faxed reports, etc. Used the telephone and intercom system
in a very professional and courteous manner. Tracked invoices
and submitted payment. Also, utilized my secretarial skills
(budget, bookkeeping, billing, and payroll) for the Radiology
Department.
08/00-09/00 Secretary, OfficeTeam-OmniCare Health Plan Inc.,
1991 Corporate Dr., Memphis TN
Answered incoming calls from doctors, pharmacist and patients
regarding prescription eligibility. As well as, resolved basic
service issues in a friendly and courteous manner.
01/99-05/00 Data Transcriber, Internal Revenue Service, 5333
Getwell Road, Memphis TN
Inputted tax returns into the system for processing.
07/98-12/98 Customer Service Rep., Federal Express, 3975 Airways Road,
Memphis TN
Processed incoming calls performing transactions in a
professional manner to guarantee customer satisfaction in a call
center atmosphere.
Reference Available Upon Request
Contact this candidate