Sales Medical Billing
Resume:
Jacob C. Baldwin
**** *. ******* **. #* - West Jordan, Utah 84088
abi55d@r.postjobfree.com
Qualifications
High-performing Collections Professional with track record maintaining
top rates and achieving quotas. Seven years' management and collections
experience in retail and banking. Trains and leads team to higher
performance. Excellent communication, presentation, negotiation, and
conflict resolution skills. Strong technical skills including Word,
PowerPoint, Excel, Linux, and 10-key. Accurate payment posting and
accounting resolution in medical billing.
Selected Accomplishments
Obtained promises to pay from customers with past-due high-risk car loans
and high-dollar credit card accounts. (Zions Bank)
Utilized effective communication skills with appropriate aggressiveness
and friendliness to attain 25% right-party contact. (Zions Bank)
Maintained past due accounts under 5.9% for portfolio of 550+ accounts.
(RAC)
Consistently ranked in Top 3 account managers in region for on time
accounts. (RAC)
Led each of three retail locations to improve credit numbers and/or
increase sales. (RAC)
Drove ongoing improvement by leading weekly staff meetings to train staff
on conflict resolution, sales strategies, collection tactics, and other
best practices. (RAC)
Professional Experience
Payment Poster/Accountant 1 03/2010-09/2010
University Medical Billing
Accurately post patient and insurance payments to patient accounts.
Balanced dollars banked through lockbox to dollars posted to multiple
accounts.
Worked with a team of payment posters to problem solve payment posting
errors.
Baker/Cashier 2008-2010
Alberstons Grocery
Maintain daily standards for accurate till count.
Maximize sales by ensuring full and on-time inventory of fresh baked
goods, including breads, pastries, and breakfast items.
Assist customers with purchases and assure their shopping satisfaction.
Collector/ Personal Banker 2006-2008
Zions Bank
Maintained quotas for calls per hour and promises to pay.
Utilized conflict prevention and resolution skills in resolving
delinquent accounts.
Generated revenue by guiding customers to increase products per household
by signing up for additional accounts, online banking, and other
services.
Utilized communication skills to assist new and existing customers with
their financial decisions.
Store manager/Assistant Manager 2001-2006
Rent A Center
Promoted to manage inventory, profit and loss books, budgets, and
employee scheduling.
Set daily, weekly, and monthly sales and collections goals and led staff
to attain goals.
Managed staff of Account Managers and Assistant Managers.
Hired, trained, and terminated employees as needed.
Managed set-up and display of showroom.
Developed staff by giving both positive and negative constructive
feedback and utilizing effective communication and leadership skills.
Achieved all weekly collection goals.
Called on past-due weekly payments on rented merchandise.
Delivered and returned merchandise on a daily basis.
Education
Salt Lake Community College
Degree in communications, expected completion 2012
. Coursework in Communications, Writing, History, and Computer Science.
Contact this candidate