Customer Service Engineer

Rebecca Gianello

** ********* ******, **********, ** 14218 716-***-****

******@***.***

QUALIFICATIONS - CompTIA A+ certification

- Knowledge of

the Internet

- Experience with Word, PowerPoint and Excel

- Parts logistical management including

shipping and

receiving

- Outstanding verbal and written communication

skills

- Always meets deadlines

- Excellent organizational skills

- Outstanding customer service skills

- Self starter, goal-oriented team player

- Ability to teach or instruct others

- Capable of working independently

- Supervisory experience

- Medical background

- Familiar with

medical terminology

- Retail background

EDUCATION Associates Degree in Information Technology

2007

Bryant & Stratton College, Orchard Park, NY

GPA 3.95 - Dean's list

EXPERIENCE First Level Technology

2008-2009

Worked independently from home as a Customer

Service

Engineer while communicating with my Territory

Manager

via phone and

email. Performed troubleshooting, repair,

and

preventative maintenance on cash registers, touch

screens, hand-held and box scanners, receipt

printers,

desktop PCs, Lexmark and Zebra printers,

various types of

kiosks, and self checkout registers using

prior knowledge,

repair research, upper level support and peer

input.

Managed a personal inventory of parts,

including usage

documentation, ordering, shipping and

receiving.

Internship -

Buffalo Public Schools 2007

Was a Teaching Assistant for the A+ class at

the Adult

Learning Center. Assisted students with the

break down

and rebuilding of the classroom computers and

various

other instructional labs.

Aldi's Foods, West Seneca, NY

2003 to 2005

Was part of a team that opened a new store

including set-up, promotion, sales,

operation of all equipment and

systems, training of new staff members, and

building our own customer base through

outstanding

customer service.

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