Customer Service Administrative Assistant

Barbara Gross

** ******** *******, *******, ** **216

716-***-**** **********@*******.***

SUMMARY: Energetic, self-motivated and dependable administrative professional with over 10 years of experience. Applies technical

skills in support of company requirements, and versed in client-driven processes. Works well in a fast-paced environment with changing

priorities. Recognized for a high degree of integrity and ethics.

PROFESSIONAL EXPERIENCE:

American Cancer Society Amherst, NY

Administrative Coordinator 12/2006 to 01/2010

Provided support to the Regional Vice President and two Senior Directors. Oversaw reception and front office activities. Processed daily

correspondence and coordinated travel and meeting arrangements. Handled expense reports and online research. Streamlined data

collating and entry into Excel. Prepared and submitted time and attendance for payroll. Managed volunteer events and filled requests for

printed material.

Catholic Health Systems Buffalo, NY

Administrative Assistant II 07/2005 to 12/2006

Coordinated and maintained meeting schedules for the office including: equipment needs and hardware set up; catering coordination;

assisting with meetings. Coordinated and booked training for employees. Created spreadsheets and PowerPoint presentations. Collected

and documented statistical details.

MJS Consulting Cheektowaga, NY

Administrative Assistant 1993 - 2005

Coordinated consulting jobs and associated travel itineraries. Prepared spreadsheets and invoices for the owner. Managed front office

activities, including voice contacts and all correspondence processing.

ClientLogic Buffalo, NY 1995 - 2005

IT Purchasing Administrative Assistant (2003 – 2004)

Receive requests for IT related items to be purchased from 15 US and 7 International company sites. Retrieve quotes from vendors.

Generate Purchase Orders, place orders with various vendors, and then track order from placement to receipt. Facilitate equipment moves

between company sites, both International and local. Arrange travel itinerary, prepare and submit expense reports, schedule meetings for

Chief IT Architect. Assist corporate AR/AP department with various issues to insure timely payment of vendor invoices. Filing, phone, e-

mail, faxing, distribute internal and external mail within IT department.

Lead Tape Librarian (2001 – 2003)

Successfully planned, assigned, reviewed and documented all procedures to be performed by tape librarians, regarding the job function.

Created technical documentation for various mainframe job duties. Managed two employees to insure daily mainframe and internal IT

system duties were performed to specification. Created and maintained database of all client files received for the Account Managers.

Coordinated computer tape exchange for on and off site storage for mainframe and IT system backups for daily, weekly, monthly and

yearly rotations. Loaded files onto mainframe by modifying MVS and VSE code. Used Micron computer for transfer of files onto

computer tape(s), network drives and FTP sites. Monitored internal IT system and AS400 backups; troubleshoot to insure all backups

were successful in UNIX, Veritas and mainframe environments.

Client Customer Service Coordinator (1997 – 2001)

Liaison between ClientLogic, clients and customers to insure that client and customer satisfaction levels were maintained. Interacted with

numerous internal departments, shippers and vendors to resolve issues in a timely fashion. Created databases for inventory, order

tracking and customer lists. Data entry and order processing activities. Insured service levels were met regarding resolution to various

internal, client and customer issues.

Inbound Telephone Sales (1995 – 1997)

Processed inbound customer calls for various software products. Order entry and customer service. Put on Borland software campaign

because of ability to understand and sell complex developmental software to high end customers.

COMPUTER SKILLS:

Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Lotus Notes, GroupWise, Siebel, Windows Applications MVS and

VSE Computer Languages, Veritas, Micron Computer, Ariba Buyer

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