Customer Service Management
Resume:
Charmaine D. Poon-Shirkey
E-mail: abi546@r.postjobfree.com
WEBSITE: WWW.AYSPAS.COM
WORK EXPERIENCE
**** - **** ******** ****** ****** Community/ABHOW Bakersfield, CA
Executive Assistant
Provide support to the Executive Director, Departmental Directors, Residents
and Staff
Manage Executive Director's calendar and all aspects of meeting coordination
Research, coordinate, maintain and update documentation; develop data for
completion of special projects and manage projects to completion; provide
support to other staff regarding projects
Provide support to the Board of Advisors and assists with follow up; attends
Board meetings
Coordinate travel for the Executive Director, Departmental Directors and
Residents
Serves as contact liaison to other ABHOW retirement communities
Address resident and family member issues and concerns; follow up or direct
to appropriate person
Manage department budget, bill paying and resident trust accounts
2006 - 2008 At Your Service - Personal Assistant Services
Owner
Manage and Organize daily activities of 4 clients to include but not limited
to: running errands, banking, shopping, gift shopping and wrapping, bill
paying, management of accounts, bulk addressing and mailing, internet
research, wait service ( for delivery or repair person), office
organization, filing, travel arrangements, etc.
2001 - 2006 Aramark/ServiceMaster Management Services Downers Grove,
IL
Clarian Health Partners Indianapolis, IN
Call Center Manager/Database Analyst/Customer Service/Clinical Equipment
Designed and implemented a 4 person call center to provide Clinical
Engineering Customer Service to the 4 main campuses as well as 5 outlying
clinics.
Asset Management of 58,000+ pieces of equipment including tracking of
equipment labor and supply costs and generating monthly work requests
Designed reports, using Crystal Reports program, to help track costs as well
as completion of monthly work done by employees
Responsible for monthly invoicing of outlying areas and PO reconciliation
Planned and organized employee events for 80 department employees
Tracked employee training and annual safety requirements
Production of timely management reports
1997 - 2001 ServiceMaster Management Services Downers Grove, IL
Bakersfield Memorial Hospital Bakersfield, CA
Administrative Assistant/Customer Service/Clinical Equipment
Asset Management of 2,700 pieces of equipment including tracking of
equipment labor and supply costs
Liaison with vendors and contractors
Negotiate vendor contracts
Standards compliance
Account reconciliation
Travel scheduling/itineraries
Graphic design of brochures, presentations and program reviews
Project management
Schedule coordination
Production of timely management reports
Give software training to new staff
Take customer service requests and complaints
Support new customer locations
100% compliance with JCAHO accreditation in 1998 and 2000
Administrator of 13 computer network
Proficient in Microsoft Office Suite, various graphics programs, ISIS
(ServiceMaster management program)
1992 - 1997 TriQuest Financial Bakersfield, CA
Personal Assistant
General secretarial duties: typing, filing, bookkeeping, data entry and
updating of all client information.
Managed personal business: bill paying, banking, shopping and miscellaneous
other duties
Education
2001 - 2006 New Horizons Training Center Carmel, IN
Crystal Reports 9.0 Level 1 and 2
Access Level 1, 2 and 3
Various Microsoft Networking Classes
Crystal Reports 8.0 Level 1 and 2
November 2000 New Horizons Training Center Burbank, CA
Microsoft 4.0 Server Administration
1988 - 1991 Bakersfield Junior College Bakersfield, CA
General studies
Hobbies and interests
o Calligraphy
o Reading
o Card Making
E-mail: abi546@r.postjobfree.com
WEBSITE: WWW.AYSPAS.COM
o A GOOD HOCKEY GAME
o Crafts
o Cooking
Contact this candidate