Manager Customer Service
Resume:
Kenneth W. Spencer
Oxford, NC. 27565
H (919) 603 - 5895
C (919) 339 - 3079
abi543@r.postjobfree.com
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Experiences and Skills
o Lean manufacturing - Six Sigma, 5S, SPC, GMP, and real time production
monitoring
o MRP - SAP, Oracle, COPICS, Mattec, etc
o Managing personnel - Salary, hourly, regular, and contract employees in a
union and non-union environment. That also includes hiring, safety,
training, appraisals, career planning, work life balance, and leading
production and support teams.
o Manufacturing, Warehouse, Distribution, Program, and Project management
o Solid background in managing key P&L metrics as well as develop key
performance metrics and benchmarks relating to operations performance
o Ability to anticipate Customer needs with a high priority on delivering
customer satisfaction
o Experience growing and managing large accounts with multiple programs,
projects and sites
o The ability to collaborate across boundaries, disciplines, cultures, and
levels within the organization.
o Knowledge of demand and supply planning initiatives, as well as warehouse
operations
o Proficient with preparing daily production schedules and ensuring
schedule adherence
o Working knowledge of product release systems, Engineering Change process
o Computer proficient with email and with Microsoft Excel, Word and
PowerPoint as well as Proficient in MS project scheduler and Lotus suite
o Ability to multi-task and work with multiple projects and program
simultaneously
o Monitor Company's adherence with supplier agreements for an assigned set
of categories and develop improvement plans accordingly
EPLOYMENT HISTORY:
02/2002 to 02/2009 Sanmina-SCI RTP, North Carolina (Continuous employment -
Sanmina-SCI acquired IBM PCD manufacturing).
Manager of Programs & Fulfillment
In last assignment owned the programs responsibility for EMC, Parata,
Lenovo, and IBM. Manage the ongoing interaction with customer to resolve
concerns, reporting project status, new business; its performance, and
associated costs. In addition, manage the customer's orders fulfillment
team.
Accomplishments: Successfully directed and coordinated activities in order
to ensure programs goals were accomplished within defined scope, time, and
cost constraints. Consulted with executive management and proactively
reviewed project proposals to ensure goals, time frame, funding
limitations, procedures for accomplishing the project were achieved for
project for EMC, IBM, Lenovo, and Parata.
7/93 to 2/2002 IBM, RTP, North Carolina
Manufacturing Manager
Responsible for Servers and Personal Computers manufacturing, and support
operations.
Accomplishments: Reduced stagnant units in process cycle time by sixty
percent. Instrumental in achieving less than 24 hours cycle time target. I
was one of the original instructors that developed the training materials
for the Manufacturing Learning Center that improved productivity and across
the site and brands.
9/89 to 3/93 CREATIVE PLASTIC MOLDERS, Lexington, North Carolina
Plant Manager
Responsible for seven days, twenty machines custom injection molding plant.
Machine Sizes 75 - 1000 tons. I was directly responsible for all equipment,
processes, safety, quality, profit/lost, and all personnel. I reported
directly to the president/C.E.O.
Accomplishment: Consolidated two plants that reduced cost with improved
efficiency, installed a real time production monitoring system as well as
SPC, and were instrumental in the plant returning it most profitable month
in history prior to my arrival by the third month as plant manager.
1/84 to 9/89 PEC/OXFORD DIVISION Oxford, North Carolina
Materials Manager
Manager of Purchasing, Inventory Control, Production Scheduling and
Customer Service.
Accomplishments: Average twenty-six, inventory turns per year that
significantly reduced operating cost and was named interim Division General
Manager until a replacement was hired.
EDUCATION: VIRGINIA SATE UNIVERSITY, Petersburg, Virginia
Curriculum: Business Administration
Related Course work: Statistical Quality Control, Operations Management,
Managing People, Cost Accounting, Labor Relations, Transformation of
American Industry, and Personal Computers Skills, Six Sigma, Oracle, WMS,
and SAP.
REFERENCES: Available upon request.
SALARY: Negotiable
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