Customer Service Administrative Assistant

Sabrina Cristal Brooks

**** ******** ******

Detroit, Michigan 48224 313-***-****

abi53v@r.postjobfree.com

Career Goal: As a professional Administrative Assistant I will deliver the

highest quality of excellence and ethics to insure your company's long term

growth with my extensive qualifications and knowledge of Microsoft Office

2007 technology.

Educational Background: Currently attending Central Michigan University

On-line classes to obtain certification in Administrative Professional

with Microsoft Office 2007 Master

Detroit Institute of Commerce

Certificate in Data Processing Plus

Graduated March 1988

Employment Background:

Database Marketing Analyst

Greektown Casino Hotel, LLC

April 2004 to March 2009

. Strong analytical skills

. Extensive Microsoft Office 2003 and casino software

. Generating various reports through Data Ware House (Mariposa)

. Liaison between the two mail houses to insure the mailings hit the

correct target areas

. Submission of various expense reports monthly to the executive board

pertaining to the previous month's revenues and expenses

. Superior guest service

. Accounts receivable

. Training new employees

. Making recommendations to improve the Marketing Department

Non-Gaming Accountant Supervisor

Greektown Casino LLC

February 2002 to April 2004

. Supervising (8) employees & processing payroll

. Processing subpoenas

. Processing check request for our (12) external restaurants, (3)

internal restaurants and (3) hotels

. Generating win/loss statements upon request from the casino patrons

. Researching player's accounts to insure accuracy

. Processing payroll

Lead Casino Auditor

Greektown Casino LLC

October 2000 to February 2002

. Performing a daily audit on the Food & Beverage account

. Auditing (Title 31) with the IRS and The Michigan Gaming Board on any

patron who win/lose $10,000+ on one gaming date

. Account payable/ receivable

. Processing payroll

Sabrina Cristal Brooks

Member Representative

AAA of Michigan

March 1999 to October 2000

. Booking hotel/motel reservations

. Rental vehicles, obtaining new memberships, selling homeowners,

automobile and boat insurance

. Processing payments for club membership, automobile, homeowner's

insurance

. Mapping out the best routes to travel destinations

Clerical Support

AAA of Michigan

September 1997 to March 1999

. Authorizing car rentals

. Authorizing glass replacement and repairs on damage vehicles

. Customer service

. Accounts payable/receivable

Digital Technician

Detroit Edison

January 1997 to September 1997

. Digitizing large formats

. Transferring images into group 4 formats

. Prioritizing my daily tasks to meet deadlines

. Transferring images over a wide networking system and converting data

Bookkeeper/Leasing Agent

Sunrise Apartments

September 1994 to January 1997

. Interviewing perspective new applicants for residency

. Customer service

. Inspecting vacant units after tenants have moved out for damages

. Obtaining credit reports

. Purchasing, filing, monthly newsletter

. Accounts payable/receivables

. Budgeting

. Processing eviction notices

Departmental State Aide 1

Secretary of State

September 1993 to July 1994

. Processing driver's licenses applications and title applications

. Voter's registration

. Administering vision test and other test relating to certification

. Performing general office duties

. Ordering supplies, customer service, banking, processing handicap

applications and filing

Office Equipment: 10 key adding machine (touch), various copy

machines, various computers, fax machines,

and various printers

System Experience: Microsoft Office Suite 2007, Casino Market Place,

Mariposa (Applications & Business

Intelligent Software), Motor Coach Reservation System (Avatar), First

Choice and property management software

Contact this candidate