Customer Service Human Resources
Resume:
April N Charlton abi524@r.postjobfree.com **** Senate Ave. Fort Wayne, IN
Five (5) years of human resource experience focusing on employment
induction, payroll, benefits administration, training and development,
employee relations, recruiting, performance management, management/employee
coaching, and employment law compliance. Additional knowledge and
experience in the areas of various forms of leave of absence and disability
programs finance, and management best practices.
EXPERIENCE
Fort Wayne Urban League, STEPS Program Coordinator, Fort Wayne, IN (April
2010- Present)
(An organization which assist urban residents and others to secure economic
self-reliance, parity, power and civil rights)
o Build relationships with organizations in the community in order to
receive support to the STEPS Program
o Teach students job searching, interview tips, and offer internships in
order for them to receive real life work experience
o Coordinate workshops, STEPS classes, and computer training for the
program to assist students in becoming self sufficient in the
community
o Research different programs in the community that will offer
assistance on a referral basis for at risk youths in the STEPS program
Edy's Grand Ice Cream, Payroll Specialist, Fort Wayne, IN (2008 - 2010)
(One of the largest premium ice cream manufacturing plants in the United
States and in 2008 became a subsidiary of the Nestle' corporation)
Reconciled timecards and process bi-weekly payroll for 405 employees within
the manufacturing plant
o Calculated monthly incentive for company employees based on measures
of safety, quality, performance, and etc.
o Created and distributed reports and conduct audits in order to
communicate vital information to company managers and executives,
which assist in reaching monthly and annual performance/strategic
goals
o Administer financial guidance to managers by utilizing the budgeting
software Adaptive Planning, along with holding weekly meetings to
prepare budget plans for the upcoming year
Human Resources Generalist, Williams Lea, Chicago, IL (2007 to 2008)
(Global outsourcing company providing IT, creative services, print
management, office document services, litigation support, and corporate
information solutions)
o Serve as a human resources "generalist" supporting 500+ employees with
primary responsibilities for the effective delivery and the continuous
improvement of core HR services such as benefits administration, HR
communications, new hire orientation, training and development, policy
interpretation, management and employee advising, performance management
consulting, employee relations, recruiting, and exit interviewing
o Provide a high level of employee support and customer service by
answering questions regarding employee benefits, company policies and
procedures, and HR programs and services
o Manage leave of absence programs (STD, LTD, FMLA, and worker's
compensation)
o Conduct new hire orientation and a variety of internal training such as
customer service, conflict resolution, harassment free work place, and
diversity awareness
o Assist with the selection and recruitment process-conduct reference and
background checks accordingly; develop relationships with various
organizations to recruit the best talent
o Administer the performance management and development process; provide
coaching accordingly
o Conduct exit interviews to determine root cause for turnover
o Maintain and input employee actions/changes in the HRIS
EDUCATION
Bachelor of Science--Business Management: The University of Illinois at
Chicago
Master of Communication - IPFW -- Expected Graduation Date: May 2012
Relevant HR Training and Education:
Organizational Development
Effective Human Resources Management
Management through Diversity
Compensation and Reward Systems
Competitive Strategies
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management
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