Customer Service Manager

Location:

Posted:

October 04, 2010

Sheryl Colcher

Topeka, Kansas **604

Email: *********@*******.***

Career Summary

Provide a positive first impression either by multi-line telephone system or in person to help further success for

my employer. Continue in a professional manner my commitments to strong work ethics, my responsibilities,

and organizational skills. To provide complete customer service satisfaction to customers and coworkers

whenever needed. Provide assistance to executives to promote efficiency and success in obtaining their goals.

Education

Various credit hours from Highland Community College

Graduated from Shawnee Heights High School

Professional Experience

Big Brothers Big Sisters, Customer Relations Specialist/Office Manager: 2008-2009

Assisted with transition from local policies to state policies to ensure continued success; handled volunteer

intake and processed to final match with child; scheduled appointments/interviews; telephone/receptionist

duties; prepared deposits; bulk mailings; ordered supplies and managed office equipment; processed all

background checks on staff /volunteers.

Oskaloosa Schools USD 341, Administrative Secretary/Board Clerk: 1999-2006

Arranged meetings; coordinated travel arrangements for district; completed state/district reports; prepared

district contracts/deposits; handled district staff/substitute personnel files including confidential information;

worked with patrons, staff and board members on district issues; prepared minutes/confidential information and

organized monthly Board of Education meetings; performed Administrative Secretarial duties for

Superintendent of USD 341; telephone/receptionist duties; ordered supplies and managed district equipment.

Oskaloosa Schools USD 341, Title 1 Paraprofessional: 1993-1999

Worked one-on-one with students having difficulty in reading and math ranging from kindergarten to fifth

grade.

Volunteer Work

Big Brothers Big Sisters, Community Based Program: 2008-Present

Big Brothers Big Sisters, School Based Program: 2008-Present

Oskaloosa USD 341, Hosts Program: 1999-2006

Office Skills

Microsoft Windows XP Telephone Etiquette

Microsoft Word Copy/Fax Machines

Microsoft Excel Postage Machine

Microsoft Outlook

References

Available Upon Request