Customer Service Representative

JANINE DICKERSON

**** ********

CT.

COLUMBUS GEORGIA

31904

(706) 306-

5088

Objective: Seeking a career that will expand and utilize my experience of

** ***** ** *** ******** service industry, where there is growth and

opportunity for a management position.

Experience

Spherion Staffing

Electrolux Major Appliances

June 2009-Present

Customer Service Representative

Inbound call representative in a fast paced contact center. I also handle

escalated calls that phone agents could not resolve. I also headed a

special project for the director of the call center to present to the CEO

and shareholders of the company. I am also responsible for training and

giving feedback to phone agents.

Sitel

Augusta Georgia

March 2008-Present

Customer Service Representative

Took inbound calls for Verizon Wireless Prepaid Services.

Assisted customers with information and concerns for their accounts.

Carribean II

Hephzibah Georgia

February 2007-January 2008

Team Leader / Shift Manager

Supervised a team of six individuals in daily operations of the restaurant.

Responsible for scheduling appropriate team members for all shifts.

Ryan's Family Steakhouse

Augusta Georgia

June 2005-July 2007

Cashier / Customer Service Specialist

Daily cash register duties opening and closing of store's cash deposits and

receipts.

Reservation specialist for large groups and private parties.

Answered incoming phone calls.

Log customer complaints and concerns for management to review.

Ryan's Family Steakhouse

Bobby Jones Expressway

Martinez Georgia

July 2000-June 2005

Cashier / Baker

Daily cash register duties opening and closing of store's cash deposits and

receipts.

Operated the merchant payment center to process payments through Visa,

Master Charge, and American Express Networks.

Frequently prepped and prepared fresh yeast dough for rolls to be served on

buffet lines.

Ryan's Family Steakhouse

Bluefield Virginia

September 1995-June 2000

Front Line Host / Cashier

Maintained fast paced front line, taking customer initial food orders.

Greeted guest and escorted guest to their seats.

Education:

High School Graduate

Bluefield WV

College:

Augusta State University

Major: Early Childhood Education

References

Available Upon Request

Contact this candidate