Customer Service Sales
Resume:
Cynthia A. Ford
abi50v@r.postjobfree.com
Objective
Obtain a position where my customer service and support abilities can be
utilized.
Experience
Supervisor/Manager - Oversee team of 11 that processed new and renewing
business. Worked with staff to provide excellent customer service using
departmental and company goals as motivation. Supervised a team that
achieved an overall quality score of 98.5% for 2010. Continued process
improvement while exploring new ideas to improve workflow through new
methods and technology. Strong history of working with challenging
internal and external customers to resolve issues in a timely, professional
manner. Ability to make sound decisions under pressure in a fast paced
environment.
Sales Administration - Worked with team to provide feedback on purchasing
and stocking Business Incentive Program inventory. Maintained budget
parameters while keeping customers satisfied with products. Worked with
internal and external customers to provide program satisfaction.
Computer Technology - Supported Sales office in implementing new software,
while maintaining a working environment and assisting customers.
Proficient in Microsoft Office Suite.
Employment
BlueCross BlueShield of Illinois, Springfield, Illinois
1993-7/2010
Manager State Client Operations 2009-
7/2010
Senior Project Coordinator Business Acquisition
2007 - 2009
Senior Support Sales Administration
2006 - 2007
Sales Administration Support
2002 - 2006
Senior Systems Interface Analyst
1999 - 2002
Systems Interface Analyst 1997
- 1999
Reports Analyst
1995 - 1997
Regional Clerk II
1993 - 1995
Education
Associate in Applied Science Degree Lincoln Land Community College
Activities
Active in sports - golf/baseball/softball/basketball/football.
AKC Spaniel Hunt Test Judge
Member Board of Directors Welsh Springer Spaniel Club of America
Enjoy traveling
References
Available upon request
Contact this candidate