Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Rockford, IL, 61103
Posted:
October 18, 2010

Contact this candidate

Resume:

CHRISTINE PERTEETE

**** ******* ******, *** *

ROCKFORD IL 61103

815-***-****

abi505@r.postjobfree.com

OBJECTIVE: Seeking a challenging growth oriented position where my experience and

skills will be an asset.

EDUCATION: Bachelor of Science in Business Administration, December 2004

Cardinal Stritch University, Milwaukee, WI

Human Resources Certificate, March 2003

Cardinal Stritch University, Milwaukee, WI

Qualifications Summary

Skilled and dedicated individual with over 25 years of customer service and

administrative assistant experience with more than 10 years experience in

volunteer work

Demonstrated capacity to lead and facilitate meetings for management, staff and

youth.

Highly focused and results oriented in supporting complex, deadline-driven

operations; able to identify goals and priorities and resolve issues in initial stages.

Excellent Communication skills both written and verbal; strong phone skills. Able to

handle multiple tasks simultaneously in a fast paced environment. A good team

player.

Excellent Computer skills - Proficient in Microsoft Office Suite (Word, Outlook, Excel,

PowerPoint), type 60 wpm with complete accuracy.

Excellent analytical and problem-solving skills

Professional Memberships:

National Association of Realtors

Illinois Association of Realtors

Rockford Area Association of Realtors

EMPLOYMENT:

BROKER- January 2010 - Present

Licensed independent contract Broker representing sellers, buyers, and responsible for

property management.

Macy’s - November 2007 - February 2010

Counter Manager/Beauty Advisor, Prescriptives Cosmetics. Provides skin care

consultations, recommendations and makeup artistry for clients at the Prescriptives

beauty products counter of a department store. Responsible for obtaining

weekly/monthly department sales goals, and ordering inventory when out-of-stock.

REALTOR- January 2007 - 2010

Licensed independent contract REALTOR representing sellers and buyers.

YMCA/BIG BROTHER BIG SISTER - 9/2006 - 5/2007

Program Coordinator

Responsible for overseeing the Youth Achievers program at Kennedy Middle School,

which includes tutoring grade levels (6, 7, 8) in math and English. Responsible for

supervision of two (2) instructors. Also responsible for ordering supplies and

administration work (correspondence, etc.).

City of Rockford - 6/2005 - 4/2006

Senior Clerk, Community Development Department

Act as main receptionist for the department, responsible for answering all incoming

calls, greeting all citizens coming into the department (including processing payments).

Responsible for typing of correspondence, dictation, minutes for required meetings,

scheduling meetings, and travel arrangements.

Larry Morrissey-Victory 2005, Rockford, IL- 12/2004 - 5/2005

Campaign Administrator/Office Manager

Essential Duties and Responsibilities: Effectively managed campaign; Staff

Management - Worked with staff in individual and group settings; Cultivated a

welcoming and motivating atmosphere; Recruitment - responsible for recruiting

volunteers for office and field. Worked with Field Co-Chair on recruitment of canvassers

(precinct & ward captains) & GOTV efforts; Administration - Accurately maintained the

budget by tracking income and expenses; processed all invoices. Maintained all

records.

Rockford Health System - 11/1997 - 2/13/2004

Data Assistant, Strategic Initiatives - Responsible for the development and

analysis of various market studies, including demographic, payer, utilization, and

patient origin analyses for use by individuals and management groups throughout

Rockford Health System.

Executive Assistant

Worked for the Executive Director of Rockford Memorial Development Foundation.

Responsible for Daily use of Microsoft Office, Excel, and Word, Blackbaud-Raiser's Edge;

Correspondence with donors and customers; Check requests and purchase requisitions;

Managed all functions relating to database for donors and contributions; Managed data

for restricted and unrestricted gifts, including trusts and estates, planned gifts, special

events, and memorials program; Compiled financial data and tabulates month-end

details for financial reports; Prepared PowerPoint presentations for management;

Monitored expenditures for restricted accounts; Customer Service - Phone and in

person and problem solving.

Corporate Executive Secretary

Worked for the Vice President of Strategic Planning. Responsible for coordinating daily

operation to ensure efficient and accurate completion of all executive secretary duties

including typing, word processing, prepared PowerPoint presentations, spreadsheets,

dictation, transcription, filing, scheduling, travel arrangements, mailing, ordering,

inventory control, budget documentation, record keeping, reception and handling

general inquiries.

Secretary

Worked for the Director of Business Development and Satellite Services. Responsible

for answering all incoming calls, typing of correspondence, dictation, minutes for

required meetings, scheduling meetings, travel arrangements, and creating Microsoft

PowerPoint presentations and Microsoft Word templates.

Dickey Temporaries 9/95 - 10/97; 4/96 - 2/97; 9/91 - 3/92

Executive Secretary

Worked at Rockford Health System as an Executive Secretary for the Vice President of

Strategic Planning/Relationships and the Corporate Director of Planning/Special

Projects. Responsible for answering all incoming calls, typing of correspondence,

scheduling (Microsoft Outlook) of meetings, travel arrangements, and creating power-

point presentations.

Personnel Assistant - at Sundstrand Corporation for Human Resources Staffing and

Organization Development manager. Responsible for typing correspondence,

memoranda, travel arrangements, scheduling (GroupWise) of meetings. Handled all

incoming calls for department manager and staff. Also, worked as a Personnel

Coordinator for the Staffing Department.

Contel Cellular (GTE Mobilnet) - 8/94 - 8/95

Account Specialist

Worked as an account specialist for the Midwest Sales Support department.

Responsible for generating revenue, customer bonding/retention, correspondence, data

entry on CMIS computer system to customers accounts.

Saint Anthony Medical Center - 4/92 - 8/94

Personnel Secretary

Responsible for typing correspondence, reports, memoranda, policies, department

minutes, manuals, letters, forms, procedures, special projects, and related material for

department staff as requested. Also, responsible for tuition reimbursement, data entry

of salary reviews, and all employee performance appraisals. Created several brochures,

invitations designed new operational forms. Established work plan and priorities in

conformance with immediate responsibilities, departmental standards and policies

requiring initiative, sound judgment, confidentiality and integrity.

Norrell/Gaffney/Kelly Temporary Services -9/87 - 8/91

Secretary/Data Entry

Worked at a variety of large corporations on long-term assignments performing

secretarial/data-entry skills.

First Federal Savings & Loan Association of Rockford - 5/89 - 3/90

Bank Teller

Performed all banking and customer relation duties with extreme accuracy.

ORGANIZATIONS:

Habitat for Humanity - Board Member (January 2008 - Present)

Rockford Woman Magazine -Advisory Board (January 2008 - December 2008)

Rockford Area Arts Council Committee Member - (November 2006 - present)

YMCA Black Achievers/Hispanic Achievers- Steering Committee, Special Events,

Education Committee, Co-Leader Weekly Meetings, Fundraising Committee - (1999-

present)

Brothers and Sisters United Against HIV/Aids (BASUAH) - Committee Member

( 2006 - present)

Northern IL Minority Companies Association (NIMCA)- Committee Member (2006

- present)

American Business Women’s Association - Sinnissippi Chapter - President (August

2002 - August 2005)

Employee Appreciation and Activities Committee - Rockford Health System-Chair

(2000 - 2003)

First Night - Chair, Children’s Festival (1998 - 1999 )

Junior Achievement - Volunteer (1998 - 1999)

Girl Scouts - Leader (1998 - 1999)

Rockford Area Services Association (RASA) - Director of Public Relations (1993-

1994)



Contact this candidate