Customer Service Assistant

KATHLEEN SCHRADER

** ****** ***** • Jim Thorpe, PA 18229 • 570-***-**** abi4yy@r.postjobfree.com

OBJECTIVE

I’m looking for a position that will allow me to gain more experience in an office setting as well as acquire

new skills and sharpen existing skills.

EMPLOYMENT

DOOR COORDINATOR/KEY HOLDER/OFFICE ADMINISTRATOR/SERVER Feb. 2008-Present

Texas Roadhouse #287 Stroudsburg, PA

I hold many different positions at Texas Roadhouse. As door coordinator, I manage the host stand. I am

responsible for managing the flow at the front door and the wait time, as well as coordinating the seating. I

also make the weekly schedule for the host and bus boys. As a key holder, I work alongside the Service

Manage to ensure shifts run smoothly. My office administrator duties include entering and processing weekly

invoices, running payroll, managing front of house and back of house hours. I am also a server trainer.

DEPARTMENT ASSISTANT AUG. 2008- FEB. 2009

The Guardian Insurance Co. Of America Bethlehem, PA

I was an assistant in the Short Term Disability Department. I assisted the Benefit Analysts with daily tasks

such as follow up phone calls, filing, mailings, faxes, and any other special tasks. The position was eventually

phased out when the company went to a paperless system.

EDUCATION

BACHELOR’S DEGREE- ENGLISH AUG. 2006- MAY 2008

East Stroudsburg University of Pennsylvania East Stroudsburg, PA

Contributing member of The Stroud Courier (student newspaper). Sigma Tau Delta (English Department

Honor Society)

WORK TOWARDS BACHELOR’S DEGREE- ENGLISH AUG. 2004- MAY 2006

Albright College Reading, PA

Sigma Tau Delta (English Department Honor Society)

SKILLS

C Very good customer service skills

C Experience managing others

C Knowledge of Microsoft Office programs

C Great communication skills

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