Customer Service Manager
Resume:
Jessica byrd
*** ****** ***** . ******, ******* 36609
251-***-**** . abi4xk@r.postjobfree.com
objective
To work in an environment which will utilize my
strong work ethic, creativity, management and
customer service skills. I thrive on tapping into
a person's strengths and enjoy managing a team,
while striving for highest performance. I think
outside the box when problem solving and am able to
overcome obstacles with a positive attitude.
professional Experience
Front End Manager . Foosacklys
May 2010- Present
Managed the entire front end of Foosacklys
restaurant. Responsibilities included hiring and
training new employees, tending to customers
complaints and needs, handling and solving employee
confrontations, answering phones, waiting tables,
and other cleaning duties. Managed a wait staff
team of 10 or more.
Shift Leader . Foosacklys
August 2008-May 2010
Responsibilities included training new employees,
tending to customers complaints and needs,
answering phones, waiting tables and other cleaning
duties.
Waitress . Foosacklys
October 2007- August 2008
Responsibilities included answering phones, waiting
tables and other cleaning duties.
Teacher Assistant . Woodridge Daycare
January 2007-October 2007
Teacher assistant to classes in K4, 2 year olds,
and newborns. Responsibilities included planning
afterschool activities such as arts and crafts,
working with children with the motive to improve
child development, and tending to children's basic
needs.
Waitress . Somerby Retirement Community
May 2006-January 2007
Waitress in the main dining hall. Responsibilities
included using computer skills and communicational
skills towards the residents.
summARY of qualifications
Key skills include abilities in recruiting, hiring
and training of new employees, interpersonal
skills, presentation skills, understanding, time
management, proficiency in Microsoft Word and
Excel, motivational skills, effective
communication, and relationship building.
Contact this candidate