Customer Service Quality Assurance

**** * **** ** ***

Strafford, MO ***** 417-***-****

************@*****.*** Sonja Chaffin

Objective Seeking a rewarding career with a well established

company.

Experience 2010 - present Reckitt

Benckiser Springfield, MO

Material Handler

Operate fork trucks and pick orders.

Assemble and package products.

Perform and document Quality Assurance checks.

2009 -2010 MODOT

Springfield, MO

Road Striping Crew

Operated fork trucks and large Department of

Transportation vehicles.

Loaded and unloaded paint tankers and bead trucks.

Performed minor maintenance on trucks and painting

equipment.

Directed and flagged traffic.

2005 - 2008 Daltile

Springfield, MO

Customer Service Specialist

Supervised showroom and designed tile displays for

major flooring wholesaler.

Performed order entry, accounts payable and

receivable, petty cash accounting, record-keeping, and

collections duties.

Completed wholesale sales including receiving orders

from customers and placing the order with the

manufacturer.

2000-2005 Cheddar's Restaurant

Springfield, MO

Server / Trainer

Served customers, tended bar, and prepared food.

Trained new associates in customer service techniques,

proper food safety and hygiene processes, and using

computer systems.

Education

1999-2002 Ozarks Technical Community

College Springfield, MO Associate of Arts

Qualifications &

Experience Class A CDL; Basic Construction Experience; Forklift

Operation; Tile and Flooring Installation; 14 years

of Customer Service; Microsoft Word and Excel;

Multi-line Telephones; Collections; Accounts Payable

and Receivable; Record-Keeping; Supervisory and Team

Leading Experience; Excellent Attendance Record;

Hard-Working and Dependable; Self-Motivated; Positive

and Energetic

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