Customer Service Manager
Resume:
Kathy Smith
Richmond Va. 23236
abi4xb@r.postjobfree.com
Objective: To secure position with benefits and advancement opportunities.
**/**** – Present Food Lion – Deli/Bakery Department Manager
Manage all aspects of the department. Provide training and monitor performance duties of associates to ensure Food
Lion Standard Practice Requirements are followed. Serve as a model for extraordinary customer service and instill this
in my associates. Replenish stock by ordering and maintain inventory control to maximize sales and limit losses.
Perform duties and projects assigned by the store manager.
03/2009 – 08/2010 The Fresh Market – Assistant Deli Manager
Supervise performance duties and responsibilities of Deli in accordance with Fresh Market Standards and Practices.
Assist the Deli Manager and manage all aspects of the department in the Deli Managers absence. Engage customers
through a high level of salesmanship, encouraging additional sales and purchases. Ensure maintenance of the
department appearance and presentation. Train new associates, make the schedule, order and take inventory.
08/2008 – 02/2009 Midlothian Animal Clinic – Technician/Receptionist
Perform all aspects of Front Desk operation to include, filing, account maintenance, billing, shipping and receiving,
scanning of legal records, appointment setting, use of PC and multiline phone system. Assist with animal handling,
medication and treatment. Fill prescriptions, perform lab work, clean and prepare rooms, maintain OSHA standards.
02/2000 – 03/2002 First Union National Bank (Wachovia)
Personal Service Rep
Participated in cross selling of bank Products, Provided financial counseling, resolved customer issues, performed
requisitions for overpayment and posting errors, worked with internal and external departments. I Worked in high
volume call center.
08/1999 – 02/2000 New Life Technologies – Sales Support Specialist
Participated in sale of medical products to doctors, hospitals, sleep labs and schools. Demonstrated product usage and
benefits. Produced promotional packages and demos.
02/1998 – 08/1999 Overnite Transportation (UPS Freight)
Performed business to business sales of LTL transportation services. Maintained customer account base. Prospected to
obtain new clients. Resolved customer issues with direct action, internal department and tracking systems. Meet and
exceeded quotas. Coordinated delivery.
11/1989 – 3/1997 Signet Bank (Capital One)
Collector - Customer Service Representative – Recovery Specialist
Obtained judgments, garnishments, placed liens, prepared court papers and documents, used
negotiating techniques for repayment of accounts, researched and responded to customer issues
and disputes. Participated in cross selling products and services to meet the customer needs.
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