Customer Service Sales

Warren McCall

[pic]Naidra Chanel Gardner

*** ***** ***** ******* ***.1904 ( Columbia, SC 29209 ( 843. 453. 0977 (

abi4wf@r.postjobfree.com

Objective

Self-motivated business industry professional seeking an opportunity to

utilize experience and education to enhance an organization while fostering

professional development

Professional Experience

Loss Mitigation Negotiator May

2009- Present

JP Morgan & Chase

Columbia, SC

. Input customers financial information into database

. Negotiate terms and acquire documentation from attorneys

. Correspond with customers and attorneys in order to facilitate best

resolution for customers

. Work out complex approvals for loss mitigation options, including, short

sales, deed in lieu, and new initiative HAFA (Home Affordable Foreclosure

Alternatives), bankruptcy and foreclosures

. Monitor and Collect payment on delinquent accounts

Order Entry Administrator

Monster World Wide

2008- 2009

Columbia, SC

. Verified contracts

. Analyzed, processed and responded to customer sales orders and

inquiries with a

standard of excellence

. Entered purchase orders into database

. Managed and processed customer orders

Maintained accurate and consistent customer account records

Analyzed credit and/or re-bill request and process accurately

Loan Correspondent/ Support Specialist

Washington Mutual

2001- 2008

Florence, SC

. Distributed repurchase requests

. Conducted follow-up with sellers

. Submitted appeals to underwriters

. Processed and funded Fannie Mae, Freddie Mac, and FHA loans

. Provided customer service with a standard of excellence

. Opened and distributed mail to appropriate departments

. Created and distributed spreadsheets

Education

Florence-Darlington Tech Florence, South Carolina

Attended

Business Administration- Management

2001-2003

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