Sales Technical Support
Resume:
Ryan Ruark
Farmington, MN ***24
Phone : 612-***-****
Email: abi4vx@r.postjobfree.com
Objective To obtain a challenging and rewarding position with
a strong and reputable company that will allow me
to utilize my education in both a technical and
business environment.
Experience IT Technical Support
07/10 to Present Popp Com Inc., Golden Valley, MN
Responsible for weekend operation of Popp Com help
desk
Performed technical help for customers who have
lost internet, phone, or email at residence or
business.
Perform operator duties with customers on global
conference calls
Ping and constantly monitor customers T1 and DSL
connections as well as trouble shoot when
connections are lost.
Route calls through appropriate channels based on
customers needs.
Outside Sales/Technical Support
08/04 to Present Energy Sales Inc., Burnsville,
MN
Responsible for sales and marketing of HVAC
equipment in Minneapolis and southern Wisconsin
Managed and performed negotiations in a business to
business and a business to end user environment in
different aspects of sales.
Established strong business relationships with
mechanical contractors and wholesale companies
through the use of effective communication channels
Authorized and trained in diagnosing and fixing
internal parts of HVAC equipment, whether on-site
or while providing technical support to
contractors.
Responsible for initial programming and overall
operation of software for computer monitored
modulating heating system.
Provided assistance to engineers and contractors on
system specifications and layout designs of
infrared heating equipment and other forms of HVAC
equipment.
Ensured proposed bids met specifications set forth
by engineering firm before presentation to client.
Helped company employees and company contacts with
software and networking communication issues.
E-3 Seaman
05/02 to 08/04 United States Coast Guard, Neah
Bay, WA
Worked in a team-driven environment performing
search and rescue and law enforcement duties.
Performed radio watch, ensuring maritime traffic
and communications where monitored at all times.
Responsible for ensuring that duty section
performed required maintenance on all station
equipment before being relieved of duty.
Performed night operations, patrolling coast for
illegal drug transportation.
Established team leader, responsible for 5 people.
Position required training for qualifications as
well as supervision of daily work activity.
Car Salesman
03/01 to 05/02 Justin Dodge, Butte, MT
Established customer relationships through the
selling of automobiles.
Responsible for meeting customers' needs when
purchasing a vehicle.
Established proper lines of communication with a
diverse range of customers.
Education Colorado Technical University Online, Colorado
Springs, CO
11/05 to 04/14/07 Graduation Date : 3/31/2007
3.86GPA
Bachelor of Science in Business Administration
Concentration: Information Technology
Certifications Basics of Accounting and Finance
Business Fundamentals
Business in a Global Environment
Human Resource Development
Management Essentials
Organizational Systems Improvement
Project Planning
All certifications received as part of pursuit of
degree from Colorado Technical University Online.
References Professional references available upon request
Contact this candidate