Customer Service Sales

Hatida Bilic

**** ***** ****** ******, **** Valley City, UT 84120

Phone: 801-***-**** E Mail: *******@*******.***

Skills/Tools:

• • • Customer Service

Computer Literate Power Point

• • Skills 5+ years

Microsoft Word Excel

experience

• •

Sales General Office

• Lead

• •

Cashier /Cash Filing

• Training

•

Handling Microsoft Outlook

•

• Mentor

•

Windows Typing Skills, 60

• Bilingual wpm

•

English/Bosnian Excellent

• Data Entry Communicator

• Ten Key

Employment History:

Data Systems International 11/2009-10/27/2010

Marketing/Sales Admin. Salt Lake City, Utah

Provide services and support to every department in the company, including: Marketing,

Sales, Account Management, Service Delivery, Product Management/Development, and

Accounting. Process incoming and outgoing mail, including FedEx and UPS shipments.

Make sure office is properly organized and maintained in a clean and professional

manner. Manage and ensure the cleaning vendor is doing a proper job. Plan and manage

social team gatherings which includes: lunches, birthdays, important transaction

achievements, holiday events, and meetings. Schedule interviews, Conduct admitting

homeland security I9 form, generate personnel file, administer benefits folders files and

applications, and send new hire information. Plan and manage all company travel as well

as book conferences, flights, hotel, and transportation. Manage all office supplies, run

errands, purchase food for office which includes going to Costco and Wal-Mart weekly

and staying within budget. Manage incoming leads and send out a report every month,

process weekly publication of Metrics and Key performance indicators in sales, work on

contact growth list, answer all incoming calls and transfer to the correct department

and/or personnel, and other assignments and tasks as directed.

ITT Technical Institute 03/2009-07/2009

Receptionist Murray, Utah

Duties included answering all incoming calls and forwarding to appropriate personnel

and/or taking messages. Greet and register all visitors and advises appropriate personnel

of visitor's arrival. Used a computer, type writer, calculator, and copy machine in every

day responsibilities. Other daily activities included sorting and distributing mail, Reports

to security of all persons not authorized to be on premises, also sign for receipt of

deliveries of merchandise or supplies, and as needed to assist Financial Aid for any tasks,

such as spreadsheets, organizing, filing, and data entry. Reason for leaving this position

was because I went on a sabbatical for a few months to Europe.

Thyssenkrupp Elevator 12/2006-02/2009

Accounts Payable/Dispatch/Admin Assistant Salt Lake City, Utah

Duties included opening and distributing mail, and answer up to 10 lines daily,

also involved with accounting which included processing and sending invoices. Made

sure deadlines were met and entered information in the system correctly. Worked with

vendors to answer questions about their accounts. Dispatching and sending service

technician to a job sight to fix an elevator, spreadsheets, and Microsoft word, multi-

tasking was a must.

American Express 10/2006 – 12/2006

Credit Analyst West Valley City, Utah

Analyzed credit data and financial statements to determine the degree of risk involved in

extending credit or lending money. Consulted with customers to resolve complaints and

verify financial and credit transactions. Reviewed individual or commercial customer

files to identify and select delinquent accounts for collection. Evaluated customer records

and recommended payment plans based on earnings, savings data, payment history, and

purchase activity. Confirmed credit applications, increased lines of credit for eligible and

do necessary balance transfers for eligible customers. Provided exceptional customer

service.

Fidelity/Certegy 09/2005 - 10/2006

Agent West Valley City, Utah

Worked closely with over 100 different merchants, helping approve or decline checks.

Called different banks to verify available funds. Recorded transactions accurately, and

kept clients informed about transactions. Verified signatures and required information on

checks. Encoded and canceled checks, using bank machines. Compiled information about

new accounts, entered account information into computers, and filed related forms or

other documents.

Jamba Juice 12/2004 - 06/2005

Lead, Training Mentor Taylorsville, Utah

Greeted customers entering establishments, maintained clean and orderly checkout areas.

I received payments by cash, check, credit cards or automatic debits. Also issued receipts,

refunds, credits, or change due to customers, I counted money in cash drawers at the

beginning of shifts to ensure that amounts are correct and that there is adequate change.

Preformed light stocking as needed. Answered customers' questions, and provided

information on products and prices.

Education:

Granger High School, High School Diploma (West Valley City, Utah - 06/2005)

Stringham Real Estate School, Real Estate Agent (Salt Lake City, Utah-04/2006)

Salt Lake Community College, (West Valley City, Utah-08/2007)

References available upon request

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