Customer Service Representative

BRIAN POST

**** ******* ****** ***

Apt. ****

Boynton Beach, FL 33437

561-***-**** (home), 561-***-**** (mobile), *******@***.***

A highly experienced Customer Service Representative offering 15 years of

diversified experience. I possess excellent communication and problem-

solving skills. Dedicated to achieving customer satisfaction as well as

meeting and/or surpassing company's expectations. Able to focus on

projects, develop strategies and meet or exceed deadlines. Proven strong

rapport with personnel, customers, and associates based on efficient

knowledge, professionalism, and integrity.

Work Experience

COMCAST CABLE, West Palm Beach, Florida

7/08 - 8/10

Customer Account Executive

. Answered in-bound calls to the call center and assisted customers with

technical support and trouble-shooted.

. Placed orders and set up service appointments.

. Assisted customers with account information.

. Safeguarded and maintained all classified material.

. Provided timely and accurate information and resolved critical

problems.

. Dealt tactfully and with courtesy to potential difficult customer

situations.

. Maintained professional phone skills and excellent customer relations

under highly pressured and sensitive situations.

. Up sold all products in accordance with the customer's needs and the

company's strategic objectives.

AT&T WIRELESS, Paramus, New Jersey

10/04 - 11/07

Business Customer Service Representative

. Researched business accounts and answered questions.

. Worked diligently with new customers.

. Successfully assisted customers in merchandise selection

. Analyzed problems and anticipated customers' needs.

. Researched requests, checked availability, and if necessary,

recommended alternative products.

. Trained in providing world class customer service.

. Responded to inbound service calls in a fast-paced and high volume call

center.

. Advised clients on appropriate equipment for their needs.

. Handled returns and exchanges of defective products for customers.

VERIZON WIRELESS, Orangeburg, New York

1/99 - 9/04

Senior Customer Service Representative

. Assessed client needs and recommended appropriate products or

modifications.

. Developed credibility and confidence with customers.

. Trained in and maintained excellent interpersonal and communication

skills that compliment proven creative problem solving capabilities.

. Demonstrated effective and consistent technical support.

. Built a rapport with customers and proposed different products and

services based on their account history to minimize their monthly bill.

. Was promoted to Senior Customer Service Representative in July 2000.

EDUCATION

ROCKLAND COMMUNITY COLLEGE (1986-1988)

Suffern, New York

. General Coursework - Liberal Arts

RAMAPO HIGH SCHOOL (1984)

SPRING VALLEY, NEW YORK

SKILLS

. CUSTOMER RELATIONS

. Customer Retention

. Billing

. Client Needs Assessments

. Records Management

. Critical Problem Analysis/Resolution

. Technical Support

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