Customer Service Administrative Assistant

Ruthann Morts 727-***-****

**** ** ********** ** 816-***-****

Kansas City, MO 64164

abi4u5@r.postjobfree.com

Professional and Technical Summary

A results driven professional with experience in customer service, database

creation/maintenance and problem resolution. Effective communication

skills with the ability to complete a variety of tasks in a fast paced

environment.

Microsoft Office - Excel, Word, Outlook, Publisher and Power Point.

Microsoft Windows 2000, XP, Vista and Windows 7. Experienced with

Internet researching. Installation of software and hardware

Professional Employment

Career Central of West Pasco, New Port Richey, FL

March 2009 - May 2010

Resource Center

. Provide customer service to clients searching for employment.

. Assist with any questions regarding the Employ Florida system.

. Answering questions and helping the clients create resumes and job

searches.

. Work with the Veteran's office, contacting Vets regarding employment.

. Conduct testing using TABE and Career Scope.

Hensley Chalfant, P.A., Palm Harbor, FL

June 2005 - June 2008

Receptionist / Administrative Assistant / Personal Injury Law

FLORIN ROEBIG, P.A. LAW OFFICE, Palm Harbor, FL

February 2004 - June 2005

Office Support

COSTILLA-PACHYDERM LAW OFFICE, Colorado Springs, CO

October 2001 - October 2003

Receptionist / Administrative Assistant

. Provided clerical support for Paralegals in the areas of photocopying,

drafting general correspondence, pleading and discovery indexes,

assisted with clerical aspects of trial preparation.

. Assembled production documents to be sent to defense counsel or

demands to insurance companies.

. Communicated with healthcare providers to assist in obtaining medical

and billing records for our clients file and followed through to

ensure records were received.

. Processed all incoming mail into docket system with both Client

Profile and Trial Works Case Management Systems.

. Processed outgoing correspondence via the US Post Office, Federal

Express and UPS and local courier companies.

. Answered and routed phone calls on multi-line phone system.

. Maintained office supplies, office equipment and handled various

requests for information or services from employees and partners.

. Managed various office projects such as yearly Christmas cards, client

birthday card mailings and planned firm events such as Christmas

parties and open house.

SITA TELECOMMUNICATIONS, Atlanta, GA

May 1993- February 1998

Customer Service Representative

This company was a travel industry telecommunications and information

services provider. They supply airline reservations and flight operations

systems to fifty international airlines.

. Created and maintained databases relating to airport agent equipment

and Departure Control Application. These databases were used to track

problems and resolutions. Microsoft Access and Microsoft Excel were

used in creating and maintaining these databases.

. Interfaced with airport staff around the world to provide solution to

both software and hardware problems.

. Analyzed and tested new releases of software programs that were being

developed for the airline companies.

ABACUS, Kansas City, MO

February 1990-Feburary 1994

Customer Service Representative

A travel industry telecommunications and information services provider.

Supplying reservations and flight operations to the Asian airline market.

. Supervising a Customer Service Call Center, with a staff of eight. The

function of the Call Center was to assist the airlines resolving problems

with both software and hardware.

. Create and implement new policies and procedures for the Call Center

staff. Handle phone calls and issues from the Asian airlines in a timely

matter.

. Develop a database to store airline requested changes to the online

reservation system and provide status of testing and implementation,

using Microsoft Excel.

.

ASPEN AIRWAY / UNITED EXPRESS, Sheridan, WY

December 1984 - January 1990

Customer Service Representative

. Supported all aspects of the operations of the daily flights. Included,

flight arrival, customer check in, baggage control, security detail and

flight departure.

. Created airline reservations for customers via telephone and walk up

request.

. Accounted for the ticket stock, daily sales (cash and credit) and

prepared banking documents for deposits.

. Assured that aircraft was fully cleaned for the next departure

REFERENCES WILL BE PROVIDED IN A PERSONAL INTERVIEW

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