Customer Service Manager
Resume:
Hayli Cords
Colorado Springs, CO 80917
*******@*******.***
Office Experienced
Well-rounded person with 12 years of office experience in all types of positions.
Have 3 yrs of accounts receivable and at least a year of experience in human
resources. Strong capability to multi-task. Maintain excellent organizational skills
along with written and oral communication skills.
Professional Experience
Great knowledge of accounting and collection processes.
Process weekly A/R reports reflecting outstanding collections and aging reports.
Possess high quality customer service.
Responsible for all received on account payments, billing, price adjustments and bank
deposits.
Highly knowledgeable of credit restoration.
Advanced ability to communicate effectively, both orally and written.
Negotiated payments to recover funds of delinquent accounts.
Coordinated with Driver foreman for pre-employment screening procedures for new
hires.
Establish and maintain Human Resources related employee files reflecting driving
record, drug screenings, all DOT required information for employment (in case of an
audit.), and employee disciplinary reports; while exercising a high level of
confidentiality.
Have full capability to keep track of all employee times for over 120 employees.
Coordinate personnel for special events.
Very diverse in all office environments.
Have a great mind set of learning new things in a quick manner
Possess a great work ethic; very reliable, dependable and extremely dedicated.
Work History
On Job-site Office Midwest Drywall Company Inc. 02/2009 - 11/2009
Assistant/Payroll
Credit Restoration Processor Fresh Start Credit 06/2007 - 06/2008
Accounts Receivable Pepsi-Cola Bottling Company 02/2005 - 05/2007
Office Assistant/Human Bill Hall Jr. Trucking Company 05/2003 - 12/2004
Resources
Traffic Dept/Data Entry AGM/Salisbury Broadcasting Co. 11/2001 - 05/2003
Office Manager/Security Eagle Access Control Inc 06/2000 - 11/2001
Personnel
Accounts Receivable Fuelman Western, LLC 05/2000 - 11/2000
Department Manager/Cashier Vail Valley Ace Hardware 11/1996 - 10/1999
Computer Skills
Advanced level in Word, Excel, PowerPoint, Outlook; QuickBooks, VIP/AS400; internet
and email proficient, ten-key by touch, and can accurately type 55 wpm.
Education
Western International University (Online)
Previously pursuing an Associates in Business/Accounting (1 yr completed)
Battle Mountain High School Vail, CO
High School Diploma with a GPA of 3.5, 1998
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