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Customer Service Manager

Location:
Fort Worth, TX, 76102
Posted:
October 18, 2010

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Resume:

Chrissy Murphy

*** * *** **, **** Worth TX, ***02

817-***-****

abi4qk@r.postjobfree.com

Objective

To work with a company that can match my enthusiasm and energy!

Opportunity to utilize my superior service skills along with challenging me

towards new and exciting goals and objectives!

Work with a company that has high moral standards, a strong financial

background with the ability to provide their associates with the tools to

be successful. I would love to be a part of a close team and a peaceful

environment.

Professional Achievements and Skills

Wedding Certified

Event Coordinator

Account Management

Security and protection training

Surveillance Detection

Risk Management

Credit Maintenance

Green Meetings Certification

Pre and Post event operations

Sales strategy

IT Training

General Accounting

Multi-Tasking

10-key touch and Keyboard

Customer Service

Verbal and written communication

Team Building

Work History

Senior Admin/ Coordinator Marriott International Fort Worth, TX 2009-

Present

Enter and retrieve information contained in computer databases using a

keyboard, mouse, or trackball to update records, files, reservations, and

answer inquiries from guests. Transmit information or documents using a

computer, mail, or facsimile machine. Operate standard office equipment

other than computers. Prepare letters, memos, and other documents using

word processing, spreadsheet, database, or presentation software. Provides

direct administrative support, such as coordinating appointments and

preparing correspondence, for senior staff members. Interfaces with

prospective members/owners via e-mail and mail correspondence Coordinates

potential owner/member visits and assists guests with lodging and travel

arrangements in preparation for their visit. Assist in preparing for

various marketing events including coordinating event venues, vendors, and

preparing collateral for the events. Maintains the office space in

accordance with business standards and ensures that various supplies (e.g.,

refreshments, marketing collateral, office supplies) are properly stocked

and available.

Handle incoming and outgoing mail, including date stamping and distributing

incoming mail. Create and maintain computer- and paper-based filing and

organization systems for records, reports, documents, etc. Compile, copy,

sort, and file records of office activities, business transactions, and

other activities.

Meet groups prior to functions, make introductions, and ensure that all

arrangements are agreeable. Read and analyze banquet event order in order

to gather guest information, determine proper set up, time-line, specific

guest needs, buffets, action stations, etc. Respond to and try to fulfill

any special banquet event arrangements. Follow up on special banquet event

arrangements to ensure compliance.

Accounting Manager Landsun, LLC Albuquerque, NM 2007-2009

The Accounting Manager is responsible for all areas relating to financial

reporting, including H.R. Responsible for developing and maintaining

accounting principles, practices and procedures to ensure accurate and

timely financial statements. The Accounting Manager supervises the payroll

for the associates employed by Landsun. This position addresses tight

deadlines and a multitude of accounting activities including general ledger

preparation, financial reporting, year end audit preparation, month end,

volume, and year end reports. The support of budget and forecast

activities. The Accounting Manager will have the responsibilities for the

event coordinating required as well. The job requires strong interpersonal

communication skills both written and verbal.

Auditor CitiFinancial Albuquerque, NM 2005-2007

Portfolio analysis in support of portfolio. Develop risk management

analytics & strategies to maximize revenue & profit, while minimizing loss

exposure. Formulate & present recommendations to management as a result of

segmentation, benchmark, vintage and other analysis. Coordinate process and

analyze monthly, quarterly and annual portfolio performance reporting.

Utilize SAS, CHAID and other analytical tools to identify potential risks

and opportunities within the portfolio.

CSR Tmobile USA (Call center) Albuquerque, NM 2004-2005

Be friendly and knowledgeable, The Customer Service Reps let their

interpersonal skills shine as they resolve a variety of customer inquires

such as technical and billing questions for T-Mobile customers across the

U.S. In this role I was empowered to solve problems independently and make

decisions that I consider to be in the customer's best interest. I was also

able to keep up to date with our ever-evolving technology and translate

this information into terms the customers could understand. While I had all

the training I needed to work independently, I also enjoyed the support of

an encouraging team and knowledgeable leaders so at the end of the day, I

felt good about the job that I have done.

Education

University of New Mexico Albuquerque, NM 2008

Magdalena High School Magdalena, NM 2004

References

*Available on request



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