Customer Service Manager

Stephanie Hillier

**** ******* ******, *****, ** 68114

email: *************@*****.***

OBJECTIVE

Will procure a vocation that utilizes & enriches my exceptional executive

support, project management, training, and customer service abilities.

COMPUTER SKILLS

. Proficient in operating & installing Microsoft software.

. Specialized in Word, Excel, PowerPoint, Outlook, Lotus and the Internet

. Intermediate in Microsoft Access, Office Publisher, Peachtree, Pegasus,

and SAP.

SUMMARY OF QUALIFICATIONS

This charismatic, highly driven individual works effectively within a team

as well as solo in either a calm or hectic work environment. Offers fresh

and creative solutions due to a diversified background of successful

experiences in the insurance, machinery, auto, and IT industries.

Major strengths include superior organization skills, extraordinary phone &

office etiquette, composes detailed meeting minutes, maintains executive

level support, motivated to learn, and shows meticulous attention to

detail. Completely competent in shopping for & arranging the best travel

plans.

PROFESSIONAL ACCOMPLISHMENTS

Provided support simultaneously to the Regional Underwriting Manager,

Regional Vice President and multiple Account Executives. Chief contact for

customers interested in Surety, Utility, Bid and Performance bonds.

Trained Underwriting Technicians in neighboring Regional offices and

supervised contract employees through an auditing assignment of company

files. Created presentation materials for sales, training and customer

forums as well as budgeted and organized company parties and picnics.

Built and maintained filing systems for, customer and field technician,

parts orders & inventories that resulted in a substantial time and paper

saver for the warehouse. Ordered, invoiced, tracked, shipped, received, and

stocked parts for customers and over 80 field technicians. Issued reports

on circuit board repairs, zero cost items, price / model changes, and

obsolete parts.

The principal processor during a research project for Hewlett Packard. Due

to diligent speed & accuracy I was made employee of the month and Hewlett

Packard was encouraged to invest in another research project. Later,

volunteered to create & implement many successful motivational programs to

boost the team's productivity.

WORK HISTORY

. Contract Temp Worker, Blue Cross & Union Pacific, Omaha, NE: 2009-2010

. Underwriting Technician, Zurich, Livonia, MI: 2005 - 2008

. Contracted Temporary Worker, Kelly Services, Troy, MI: 2004 - 2005

. Parts Coordinator, Ricoh, Rochester Hills, MI: 2003- 2004

. Contracted Temporary Worker, Kelly Services, Troy, MI: 2002 - 2003

. Contracted Temporary Worker, Snelling Services, Madison Heights, MI:

2001 - 2002

. Data Entry Clerk, IRG, Inc, Sterling Heights, MI: 1999 - 2000

. Receptionist, Carol Lewis Skin Care Salon, Birmingham, MI: 1998 - 1999

. Receptionist, Shear Pointe Salon, Birmingham, MI: 1998

EDUCATION

. Some College Courses, Oakland Community College, Auburn Hills, MI

. CISR Certified, Certified Insurance Service Representative, Troy, MI

. Network Administration, Ikon Office Solutions, Troy, MI

. Diploma, Clawson High School, Clawson, MI

References, performance appraisals and work samples available upon request

Contact this candidate