Customer Service Human Resources

Eldwayne Parker

**** ******* ****** *********, ******** 40511 859-***-**** home 859-***-**** cell

E-mail: abi4ps@r.postjobfree.com

Summary of Professional Experience:

20+ years of continuous employment, 10+ years in Human Resources, Customer Service Supervision,

and Service Dispatching. 5+ years in Mortgage Lending and Property management.

3 years in Accounts Payable

Background check requested 5/8/09

Bachelors of Arts in Public Administration/Liberal Arts

Education: Kentucky State University - Frankfort, KY

(May 09)

Southwest Professional Institute - Houston, TX Paralegal Studies

Houston Community College - Houston, TX Real Estate Course Studies

Lafayette Senior High - Lexington, KY Diploma Awarded

Skills: Calyx Point and Fannie Mae Lending Software, Microsoft Office Software and use of all types of Office Equipment.

Professional Experience:

07/06- Present Hamilton- Ryker – Versailles, Kentucky

Accounts Payable Assistant II processes accounts payable and conducts audits by matching invoices, entering data into the

computer system, editing, running and balancing reports, gathering supporting documentation for invoices and forwarding invoices to

the appropriate departments. Resolves payment problems through research and interaction with departments and outside vendors.

Performs other duties as required. Work is performed under the direction of the Payroll /Accounts Payable Supervisor.

02/06-06/06 ACS – Lexington, Kentucky

Data Entry Clerk Team Leader operates alphabetic, numeric and special character data entry computers and keyboards in order to

record or verify data with a high level of speed and accuracy. Maintain accurate computer and paper records and performed related

clerical duties. Part-time job

2004-01/06 Staffing Resources – Lexington, Kentucky

Housekeeping Supervisor under contract at Asbury College in Wilmore, KY performing supervision tasks of moderate complexity.

Working independently with only general direction, my responsibilities are for the employment, training, performance monitoring and

scheduling of the housekeeping and room service staff at the Beeson Manor Inn. Additional duties include inventory control, keeping

within the team budget, ensuring the proper use of all assets and providing guidance to my team members on performance and

productivity issues

2002-2004 In-Depth Investigations – Houston, Texas

Human Resources Manager whose related job duties included recruiting investigators and support personnel, overseeing the

maintenance of all employee personnel files and records within the company database, communicating company policies and

procedures, maintaining an organizational chart and employee directory, conducted exit interviews and coached all management

and employees in dispute resolution - disciplinary actions or other violations of policy.

.

2000-2002 National Lending Corporation – Houston, Texas

Loan Officer – Processing Supervisor that provided leadership for a team of associates that took applications, processed loan

requests upon identifying customer needs, provided leadership in evaluating collateral, appraisals, property and credit

documentation for determining risks. Established and maintained a working relationship with other loan partners to assure data

integrity. Also developed relationships with new and existing loan partners. I have been a licensed Mortgage Loan Officer since

2001.

1996-2000 GTE Verizon – Dallas, Texas

Call Center Representative Team Leader, duties included providing supervision and support to various team members

Operating diagnostic and data entry equipment to effect troubleshooting and repair service for our customers. Dispatched field

service technicians as needed to resolve any line side problems. Also maintained service records, call logs and performance data on

team members to ensure accuracy and completeness of all assigned tasks.

1993-1996 GTE Verizon – Marion, Ohio

Service Order and Billing Representative entered new transfer and disconnection service orders for customers. Assist

Customers with billing problems by making payment arrangements to avoid service disconnection. Also served as a supervisor

Assistant handling all irate customers and resolving their problems within the 24-hour company objective. Liaison between

Public Service Commission, Verizon and the customer.

1978-1993 GTE Verizon -Lexington, Kentucky

Executive Administrative Assistant that performed all secretarial and administrative duties for middle and upper level

management. Other duties involved maintaining confidential travel, expense and financial files along with directing the work of other

administrative associates to ensure accuracy and completeness, perform many multi-tasks duties, dealing with vendors

making sure proper payment was issued for products ordered.

1976-1978 UK Medical Center – Lexington, Kentucky

OB/GYN Aide duties include assisting labor and delivery doctors with new birth delivery, taking vital signs of incoming patients,

helping and training new mothers with baby care, assisting nursery doctors during circumcision of male infants and transporting fatal

infants to the morgue and logging them in.

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