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Customer Service Quality Control

Location:
Vancouver, WA, 98682
Posted:
October 01, 2010

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Resume:

Kevin H. Hart **** NE ***th Ave., Vancouver, WA **682

[pic]

509-***-**** . abi4pi@r.postjobfree.com

SUMMARY

Resourceful, analytical and detail-driven quality control/inspections

manager with 16 years experience in production labor, technical and

professional aspects of the precast industry. Adept at identifying and

resolving inefficient operational processes. Strong team member, able to

motivate crews to achieve optimal production rates while maintaining high

safety methods and practices. Reliable follow-through abilities and clear

communicator, both oral and written. Utilize interpersonal skills to

interface effectively with customers, coworkers and management. Excel in

hectic environments with ability to multi-task efficiently. Clean abstract

of complete driving record.

SKILLS

. Employee Management, Quality Control Inspection, Policy Development

. Organizational, Scheduling, Safety Compliance (OSHA)

. Communication, Training, Multi-Tasking, Customer interaction, Sales,

Warehouse, forklift experience

. Labor and Production skilled - worked in precast (indoor/outdoor

environment) for 16 years

PROFESSIONAL EXPERIENCE

Wilbert Precast, Inc., Spokane, WA 1994 to 2010

Quality Control Operations Manager

Supervised quality control department, including implementing policies and

procedures per the National Precast Concrete Association (NPCA), achieving

production plant and quality control certification. Involved in research

and development of new products and lab equipment. Responsible for

equipment and batch plant calibration, while producing submittals for job

certifications. Compiled, reviewed, edited and maintained library of

testing reports, reference documents and product specifications used in the

NPCA certification process. Customer service/support.

. In 2010, received Pinnacle Award for Best in Show - Production.

. In 2009, earned the best score for an NPCA audit.

. Successfully re-certified plant for 6 years in a row despite

unannounced audits.

McClane Northwest, Spokane, WA 1991 to 1994

Sales Representative/Merchandiser

In charge of comprehensive sales and service for weekly accounts in a large

territory. Completed order writing, promotional sales and inventory

control. Performed excellent customer service, and issued credits as

necessary. Administered timely, appropriate service and maintenance of

company vehicle.

EDUCATION

Eastern Washington University, Cheney, WA

Spokane Community College, Spokane, WA

CREDENTIALS AND CERTIFICATIONS

ACI Level 1 Concrete Field Testing Technician

Safety Committee Chairman (Wilbert Precast, Inc.)

Forklift Operation Certification

CPR Certified

Lean Management Coursework, NPCA, Continuing Education



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