Customer Service Manager
Resume:
Deidre Flannery Salt Lake City, UT
Highlights:
. Greatly enjoy providing service for members/customers with many years of
service to meeting their needs
. High-energy, multi-tasking, detail oriented individual
. Very goal directed and dependable
. Use initiative and resourcefulness to find solutions
. Able to work independently, with no supervision
Customer Service Skills:
. Excellent oral communication skills, easily interact with other
individuals at all levels
. Received commendation for an ability to explain things to others
. Recognized for being able to provide superb customer service
. Work very well under pressure and in high energy settings
. Able to maintain focus and rely on personal resourcefulness in
stressful situations
Leadership Skills:
. Team Leader of a group of associates implementing customer account
surveys by phone, Corporate
. Accounts representative, OEM, Software distribution and setup.
Office manager, Operations manager of 126 associates, Direct
supervisor of 50 associates including Business office, Gas, Carts,
Audit, Maintenance and Repair, Team Leads, Cashiers, Member Service,
Receiving, Claims and People coordinator
. Skilled at interacting with top business people, having handled
corporate licensing and large account resellers,
Fulfilled account requests. Executed all compliance for local, state
and federal agencies, company procedures, corporate policies and
ethics. Directly handled security issues and building repairs. All
building Compliance
. Trusted to settle daily cash receipts, deposits and corporate reports,
settling route accounts, scheduling, hiring, terminations and yearly
evaluations. Daily, weekly and monthly audits for Asset Protection
dept., Hazmat and Pest control. Prepared monthly store P & L
exceptions for Regional and Asset Protection managers. Operations P &
L.
. Highly organized, appreciated for keeping a very busy office focused.
Computer / Office Skills:
. Over 20 years experience in office settings, familiar with all
standard office equipment
. Highly skilled with customized Data Entry programs, Accounts
Receivable and Payable
. Type 55+ words per minute and 10-key by touch
. Computer Software: MS Office 95 through XP, Windows 95 through Vista,
Quicken, Peachtree, QuickBooks, AS 400, Call Trackers, Host, APSS,
Remedy, Document Direct, Wire, Retail Link
. Able to perform basic maintenance on computer hardware, applications
and troubleshooting.
Experience:
Granato Design, LLC -Laid Off
Saratoga Springs, UT
Director of Operations
August 2009 to Oct 2009
Wal-Mart Home Office - Advance Career
Bentonville, AR
Operations Manager - AP- Invoice Analyst February 2006 to August
2009
Agesis, Inc. - Medical Resolve
Wichita Falls, TX
Office Manager
Nov 2005 to Feb 2006
Logoworks, Inc. Family Medical Springdale,
AR
Customer Service Associate October 2004 to June 2005
Top Stop Chevron - Family Medical Salt Lake City, UT
Customer Service / Day Assistant April 2003 to September 2004
National Linen - Relocation Wichita Falls, TX
Accounting Specialist January 2003 to April 2003
Triton Investments
Salt Lake
City, UT
Independent Contractor
July 2002 to Dec 2002
Convergy's - Microsoft - Account Closure
Salt Lake City, UT
Corporate Service Associate October 2000 to June 2002
W.D. Reeves & Sons Kimberly, ID
Office Manager / Bookkeeper / Machine Operator 1979 to 1999
Farming Equipment - Swather,Tractor,Louder
Rental properties
Volunteer for Non Profit organizations
References upon request
Contact this candidate