Customer Service Assistant
Resume:
Corinna I. Waddell
***** **** ******** ********* *****, #208, Goodyear, AZ 85338
Cell 623-***-**** Email: abi4lv@r.postjobfree.com
OBJECTIVE
Highly motivated, solutions-focused, hardworking, thorough administrative
professional with 8+ years of experience within all facets of reception,
administrative and customer service management across diverse branches.
Strong work ethic and verifiable record of dependability, punctuality and
low absenteeism. Well liked and respected by customers and coworkers as
trusted advisor, liaison and assistant. Qualifications include ability to
learn, adapt, and embrace new technologies; manage multiple tasks without
compromise of quality or productivity. High-impact negotiating and
presentations skills, solid public speaking abilities, strong writing and
editing skills with proficiency to promote confidence and build and
maintain strategic business/client relationships, while interfacing.
SKILLS & TRAINING
o Bilingual: German/English
o Highly Computer Literate:
Experience creating databases, designing presentations and
troubleshoot technical equipment;
Proficient in MS Office, including Word, Excel, Access
basics, Power Point, and Outlook as well
As Internet research Engines like (Google, AltaVista etc.)
o Excellent Typing Skills
o Freehand and Photoshop Basic Knowledge
o Exceptional Customer Service Skills
o Retail Sales Experience
o Restaurant / Food Handling experience
o Money Handling
EDUCATION HISTORY
Vocational School (Berufsfachschule), Wiesau, Germany
Subjects studied: Management Assistant in IT-Systems / Graduated: January
25, 2002
Business High School (Wirtschaftsschule) - Eschenbach, Germany
Graduated: July 1999/ Subjects: Business Economics
EMPLOYMENT HISTORY
05/10-present Universal Technical Institute Avondale, AZ
Admin Assistant - Employment Services (Temp/Part-time)
o Provides exceptional customer service
o Ensures high quality of work is completed in a timely
manner
o Conducts student grad calls to follow up on their
employment status
o Inform grad students about job opportunities in their
area
o Assists and advises, creates, corrects students resumes
o Invented the Digital Student job board via email to
inform student about local available job openings
o Maintains a professional, clean, safe, pleasant and
organized work environment
03/07-03/10 U.S. Army Garrison Grafenwoehr/Europe PAO, Germany
Public Affairs Assistant
o Provided exceptional customer service for host nation,
army personnel, soldiers and their families, media
o Provided high-level administrative support by conducting
research, preparing reports, handling information
requests, and performing clerical functions such as
preparing correspondence, receiving visitors, arranging
conference calls, scheduling meetings
o Filed and retrieved official army documents, records,
and reports
Corinna I. Waddell (employment continued)
Page 2
o Performed general office duties such as ordering
supplies, maintaining records management systems, and
performing basic bookkeeping work; opened, sorted and
distributed incoming correspondence including faxes and
o Monitored local news and evaluated for impact on German-
American relations
o Dispatched information in newspaper, command information
channel, USAG Grafenwoehr website and weekly newsletter
o Received, referred and responded to requests,
complaints from sources within the local host nation
community
o Attended meetings and conferences with German officials
on behalf of the PAO (Public Affairs Officer) and
established personal contacts
o Interpreted from English to German and vice versa the
course of discussion
o Prepared news releases in German for the local media
o Arranged and coordinated joint German-American
activities such as meetings, conferences and official
receptions hosted by the Garrison Cmdr/General
o Advised U.S. Officials of German protocol, customs and
etiquette
o Gave information input for Garrison Webmaster about
Garrison Webpage
o Coordinated Gate Access for VIP's and host nation guests
o Prepared and mailed invitations and maintained
invitation list on command representatives, U.S military
and German community level
o Prepared invoices, reports, memos, letters, financial
statements and other documents, using word processing,
spreadsheet, database, and/or presentation software
o Supported the Public Affairs Officer, Garrison Commander
and the Brigade General
o Maintained schedule of events, department files; and
other duties as assigned
10/05-03/10 Tumbleweed Restaurant on Army Post - Vilseck, Germany
Server/Hostess/Bartender
o Provided exceptional customer service
o Operated cash register, handled cash and credit card
transactions
o Greeted and sat customers
o Took and served food and beverage orders
o Ensured food was served to customer's satisfaction in a
timely manner
o Trained new employees
o Maintained a professional appearance
o Maintained a clean, safe and sanitary work
station/environment
03/05-03/07 U.S. Army Garrison Grafenwoehr/Europe DES, Germany
Admin Assistant - Security Operations
o Opened, sorted, and distributed incoming correspondence,
including faxes and email
o Entered Timesheets for U.S. Civilian employees to Army
Payroll system
o Filed and retrieved official army documents, records,
and reports
o Performed general office duties such as ordering
supplies, maintaining records management systems, and
performing basic bookkeeping work
o Assisted and supported the Military Police admin
o Provided exceptional customer service for host nation,
army personnel, soldiers and their families
o Designed and maintained base visitor access passes /logs
o Maintained and updated "Be on the lookout" books for
Security Gate Guards
o Arranged and coordinated information for "Authorization
for Photography" forms
o Performed other duties as assigned
Corinna I. Waddell
Page 3
09/04-03/05 Aafes (Army and Air Force Exchange) PXtra Toystore Europe,
Germany
Sales Associate
o Operated cash register, handled cash and credit card
transaction
o Provided exceptional customer service and product
knowledge
o Ensured high quality of work was completed in a timely
manner
o Stocked, organized, and replenished merchandise
o Assisted and advised parents about kids toys choices
07/03-07/04 EDV-BV GmbH, Pfreimd, Germany
Management Assistant in IT-Systems
o Provided exceptional customer service
o Ensured customers and employers need were met
o Coordinated Technician assignments; maintenance and
repair
o Operated customer support hotline
o Composed and compared customer offers and solutions
o Solicited new customers
o Created business correspondence and sales letter
o Maintained a professional appearance
08/99-03/03 Cyber Tech Informationssysteme GmbH, Grafenwoehr, Germany
Management Assistant in IT-Systems (Apprenticeship)
o Planed, directed, and coordinated activities in such
fields as electronic data processing, information
systems, systems analysis, web design and computer
programming
o Consulted with users, management, vendors, and
technicians and assessed computing needs and web system
requirements
o Met with department heads, supervisors, customers, and
others, to solicit cooperation and resolve problems
o Reviewed project plans in order to plan and coordinate
project activity.
o Operated desktop publishing software and equipment to
design, lay out, and produced WebPages
o Positioned text and art elements from a variety of
databases in a visually appealing way in order to design
print or web pages, using knowledge of type styles and
size and layout patterns
o Ensured that customers needs were met and provided
excellent customer service
o Provided excellent product knowledge
o Write, update, and maintain computer programs or
software packages to handle specific jobs, such as
tracking inventory, storing or retrieving data, or
controlling other equipment
o Correct errors by making appropriate changes and then
rechecking the program to ensure that the desired
results are produced
o Performed general office duties
o Presented company products at trade fairs
o Maintained a professional appearance
REFERENCES
Cheryl Radke UTI Employment Services Supervisor
Email: abi4lv@r.postjobfree.com
Phone: 623-***-**** Ext. 11248
Ena Cheatham UTI Admin Assistant / Co-Worker Email:
abi4lv@r.postjobfree.com
Phone: 708-***-****
Kim Gillespie U.S. Army Public Affairs Director Email:
abi4lv@r.postjobfree.com
Phone: 01149-9641-83-8103
Nick D'amario U.S. Army Public Affairs / Supervisor
Email: abi4lv@r.postjobfree.com
Phone: 01149-9641-83-6417
Contact this candidate