Customer Service Management
Resume:
Elizabeth Dawn Ashley
**** ********** *****, ******** ** 23235
abi4kp@r.postjobfree.com
OBJECTIVE
Seeking a full-time position for a motivated and driven person with a great work ethic
EDUCATION
Virginia Polytechnic Institute and State University, B.S. Agricultural and Applied Economics (Business
emphasis), December 2009
SKILLS SUMMARY
• Strong communications and interpersonal skills, along with exceptional multi-tasking capacity
• Dependable, hard worker with outstanding team leadership abilities
• Highly organized and detail oriented
• Effective time management, analytical and presentation skills
• Strong knowledge of Microsoft Suite, extensive experience with Excel
• Knowledge of both PCs and Macs, as well as standard business machines
WORK EXPERIENCE
Land’or International, Glen Allen, VA April 2010-August 2010
• Responsible for all customer service to members of affiliated company, Legacy Resorts
• Maintain records/book keeping
• Reservations and confirmations
• Operate multi-line switchboard
• Handling account discrepancies and general customer service
Providence Golf Club, Richmond, VA Summers, 2008-current
• Worked full time to help fund college education
• Food and beverage customer service
• Maintained relationships with new and existing members through sales
• Administrative work
Holiday Barn Pet Resorts, Richmond, VA May 2006- August 2007
• Required self motivation and high energy while providing customer service
• Resolve customer issues and account discrepancies
• Multi-task and handle with ease a high volume of phone calls
• Provided administrative, secretarial, and clerical support for busy front office
AshGrow Crop Management Inc., Glen Allen, VA Summers, 2005 & 2004
• Commercial, physical, and biological crop research
• Participated in the collection and analysis of research components (namely soil)
• Worked in teams to complete collection under strict regulations
• Organized and shipped results in timely manner
ACTIVIES
• Virginia Tech Equestrian club member 2005-2008
• Virginia Tech Equestrian Club Fundraiser Chair 2008-2009
• Virginia Tech Equestrian Team 2006-2008
• Intercollegiate Horse Show Association member 2006-2009
• Virginia Tech Writing Center 2007-2008
o Edited/consulted students on their Masters thesis’ and dissertations’ at a sophomore undergraduate
level
mployers skim resumes fas: skills listed in colum are easier to read than
ns
• Campaign for political party of Virginia at State Convention 2007
• Relay for Life: Team Captain 2007, 2008
• Involved in internal parasites in sheep research at Virgini-Maryland Regional College of Veterinary Medicine
2007
RELATED COURSES
• Financial Management
• Small Business Management and Entrepreneurship
• Money and Banking
• Futures and Options
• Investments
• Marketing of Agricultural Products
• International Agricultural Development and Trade
Contact this candidate