Customer Service Sales

CONNIE S. DEAN

**** ****** ****

NORTON, OH *****

Home: 330-***-****

Mobile: 330-***-****

Email: abi4ki@r.postjobfree.com

OBJECTIVE: To secure a position in a professional environment that offers

longevity and regular challenges. This position would allow me to utilize

my wide array of expertise gained throughout my career.

WORK EXPERIENCE:

1/2008 - 8/2010 OBGYN of the Reserve / The Spa at Yellow Creek / TDK

Pointe West - Bath, OH

Executive Assistant to CFO

In this position, I report directly to the CEO and CFO. This position

includes management of three different companies which consists of

approximately 90 employees, 4 different office sites and an additional 5

(out of state) rental properties. My responsibilities are vast and require

constant reprioritization of my work load to accommodate the rapidly

changing landscape within these businesses. I manage and maintain

QuickBooks for 200+ vendors, 10+ bank reconciliations, journal entries,

AP/AR, reports and other regular financial functions. HR duties include all

aspects of payroll, management of health benefits and COBRA, personnel

staffing and scheduling, reviews/disciplinary issues/interviews, etc.

Oversee and maintain multiple contracts for equipment leasing, servicing,

etc. In addition managed maintenance duties for 4 site locations to

include; scheduling repairs, outside lawn/lot plowing/mowing,

order/delivery/inventory weekly supplies, etc. I also process all Legal

Medical Records Requests.

10/1994 - 2010 (License currently in escrow awaiting my decision of

placement with new company)

Bank Ohio/Colony Mortgage Corp. - Akron, OH

Executive Mortgage Consultant

Being a licensed Mortgage Broker in the State of Ohio I am bound by the

laws and regulations of the Ohio Revised Code. I must do extensive research

of multiple programs/products to ensure best products and guideline

adherence. I originate all types of Residential and/or Commercial

Mortgages. All aspects of originating and/or processing files; DU/LP,

credit analysis/counseling, calculate/analyze debt ratios, VOD,VOE,

HUD/DOC's prep, closing/signing and notary services. Ensure compliance,

accuracy, and complete packages to meet deadlines in a timely manner.

6/2007 - 10/2007 USPS - Ft. Wayne, IN

Data Conversion Operator

This position consisted of extensive data entry/typing for the direction

and re-direction of US & Foreign mail. 8500+KPH. I initially took this

position with the intention of relocating to Ft. Wayne and for this to be

my full-time employment in a more structured environment. Due to the market

conditions in Real Estate, my home did not sell which forced me to return

to my home located in Ohio.

10/1994 - 2/1997 Roadway Express - Akron, OH

Dispatcher/Switcher Control

Dispatch drivers, maintaining the driver board in proper order of

calls/bids positions, contacting proper vendor's nationwide for on-site

repairs regarding breakdowns, directing yard switcher's of units to be

dropped/hooked and required fuel, checking invoices/trailers for proper

placards in regards to hazardous materials requirements, driver log

maintenance for compliance of DOT regulations, random drug testing, data

entry and misc. daily duties.

1/1993 - 10/1994 Falls Savings Bank, Cuyahoga Falls, OH

Manager

I managed a sales staff of 10 or more. I would oversee all of the daily

operations; new accounts, mortgage and consumer loans, notary service,

customer service, customer complaints, daily trial balances, recaps,

monthly reports, video surveillance tapes and logs, branch cash flow

in/out, and directing sales staff regarding performance on the sales floor

to create new business.

1/1989 - 1/1993 Northport Carpet - Cuyahoga Falls, OH

Office Manager/Bookkeeper

Full charge bookkeeping, payables, receivables, invoicing, collections,

balancing, deposits, payroll, monthly/quarterly reports, this was all done

on paper prior to conversion to computerized method...Sales calls, repair

orders, product ordering.

EDUCATION: Garfield High School - Akron, OH Graduated 1984

Walsh I.D.E.A.L. College - Akron, OH - Basics

Developing Client Relationships - Akron, OH

Various MGIC Continuing Education Courses

Annual Continuing Education Finance Courses

PROFESSIONAL LICENSES: Notary Public, State of Ohio

Mortgage Loan Officer, State of Ohio

National Mortgage License

PERSONAL SKILLS: confident, motivated, possess common sense, impeccable

work ethic, problem solver, customer service oriented, outgoing, social,

networker and strong negotiator

Health Benefits Mgr., COBRA,

COMPUTER, SOFTWARE & TECHNOLOGY SKILLS:

10 Key - by touch, Multi-line phone system, Type 70+WPM/ 8900+KPH,

Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Power

Point, QuickBooks, Multiple Online Payroll Systems, AdvancedMD, Genesis,

Mortgage Ware, Mtg. Builder, Calyx, and Integra

REFERENCES: Available upon request

Contact this candidate