Customer Service Medical Billing
Resume:
Krista Binning-Aleman
Palm Coast, Florida 32164
***********@***.***
Objective: To obtain a career with an up and coming reputable company. I
would like to take my existing skills, grown and expand while learning new
tasks along the way. I am about to graduate college and would like to
start working now in a hospital or doctor's office and gain experience in
medical billing & coding.
Skills: Certified medical biller & coder/MAA. Microsoft Excel & Word.
Various computer programs, such as but not limited to: DOS, GERS, EDI
online billing, and Infinity message program. I have worked independently
in a cubical, in a large office, in a retail store environment and in a
call center. I have a varied background in banking, management, and
superior customer service. I have excellent communication skills,
leadership ability and am a team player. I am a multi taker and am capable
of taking charge or more so when to delegate. I am a quick learner and
"think outside the box".
Employment:
Raymour & Flanigan, Customer Care supervisor
Lake Grove, NY
Retail furniture store
July 2006 to August 2008
I managed a team of 10 or more. Reviews of employees and write ups (good
and bad) Encouraged positive work ethics. Responsible for all store opening
& closing procedures, including accounting of all monies, batched credit
cards, bank deposits. Open & close cash register. Updated monthly, weekly
and daily reports. Handled billing, inquiries and payments on customer's
financing with Wells Fargo. Issued debits & credits to accounts. Handled
customer complaints. Scheduled service calls, made arrangements for pick
ups, even exchanges of furniture and deliveries. Kept track of inventory
and back orders. Proof read all sales written for the day, making any
necessary corrections. Meeting monthly and weekly budgets and goals.
Medfone Inc., Phone Operator
Wantagh, NY
Answering service
November 2004 to October 2005
Took incoming calls in a call center from mostly patients contacting their
doctor after hours. Dispatching calls to the doctors/client in a timely
manner. Processed RX orders for pharmacies. Tracking of orders. Dealt
with high importance emergency calls. HIPAA regulated. I had to be quick,
accurate and efficient to get job done. Meet daily goals and time
requirements.
Maurice Villency, Assistant manager of operations
Roslyn, NY
Interior design center & furniture store
September 1999 to July 2004
Handled a higher end cliental. Scheduled and routed installers, servicemen
and drivers so their schedules coordinated. Inspected the furniture prior
to delivery. Follow up with foreign vendors on outstanding orders and
parts. Debrief and followed up all service. Receiving of new containers
of furniture. Keep inventory of supplies and furniture for 9 stores. Kept
all inventory of loaner furniture. Assisted in the opening of 3 showrooms,
including finding suppliers, contractors. On occasion, sold in the
stores.
TII Industries Inc, Customer service
Copiague, NY
Coax manufacturer and supplier
February 1998 to September 1999
I took customer's orders, mainly from phone companies and processed.
Verified inventory, data entry of orders. Processed and mailed or faxed
invoices weekly. Certain customers used EDI electronic billing, did all
entry for online billing. Follow up and track orders. Product knowledge
and pricing.
First Card, Team leader
Uniondale, NY
Credit card company
February 1997 to February 1998
Call center for Visa/Master card products, handling incoming customer
inquiries. Explaining company policy to customer, made any changes
needed. (such waving fees, etc) Resolved customer's issues, cross sold
products to upgrade accounts. Dealt with escalated calls. Had to pass
monthly audits and call times. Monitor and coach new reps.
Chase Bank/Chemical Bank, Customer service temp
Hicksville, NY
Credit card company
June 1996 to December 1996
Again worked in an inbound call center, taking inquiries from customers
regarding their credit cards accounts. Updated accounts. Explained
accounts and policy to customers. Helped train new reps.
Contemporary Living, Customer service & dispatch
Amityville, NY
Interior design showroom
January 1993 to May 1996
Set up service calls, ordered parts and followed up with vendors.
Dispatched servicemen. Routing of trucks and servicemen. Receiving of new
merchandise and control of inventory. I self taught myself the computer
system GERS, office was originally a "paper trail" system. I had started
out part time on weekends while in school and within 6 months I was working
full time overseeing the customer service department.
Education:
Farmingdale Senior High School
Farmingdale NY
Graduated
Regents degree
Angley College
Deland Florida
graduated July 2010
Degree in medical billing & coding
CBCS (certified biller & coder specialist) obtained with National
Healthcareer Associations August 2010
CMAA (certified medical administrative assistant) obtained with National
Healthcareer Associations August 2010
References:
Are available upon request
Contact this candidate