Customer Service Administrator

Marlene Orlando

***** ******** *****, *** ******, CA 91352

Ph: 818-***-****, E-Mail: abi4jf@r.postjobfree.com

Dynamic self-starter with over 15 years working in an administrative

position. I possess the ability to handle confidential information with

discretion and ensure that all customers are handled with tact and dignity.

Ability to establish and maintain good working relationships with

customers, coworkers, management, and vendors. A highly motivated and

positive professional willing to do whatever it takes to get the job done.

CORE COMPETENCIES

? Customer Service ? Dependable/Honest ?

Organizational Skills

? Meeting Deadlines ? Strong Work Ethic ?

Ability to Multi-Task

Technical Skills: MS Word, MS Excel, MS Outlook, QuickBooks, Rental Man,

Quantum, 10-Key, Type 45 WPM

PROFESSIONAL EXPERIENCE

EDN AVIATION, INC., VAN NUYS, CA

2/2009 - 9/2009

Planning and Scheduling

. Initiated job from blueprint to work order.

. Implemented stages of manufacture for aviation cockpit parts.

. Followed through each stage of completion; i.e. Manufacturing, Laser,

Light Balance,

. Engraving, Paint, through Inspection to shipping.

. Prepared documents and certifications to ship parts to customer.

MOBILE STORAGE GROUP, Inc., Burbank, CA 2/2004 -

7/2008

Debt Recovery Specialist

. Prepared small claims court documents.

. Prepared written and abstract paperwork.

. Maintained accounts updated in Rental Man with progress that has been

made.

. Reviewed files to ensure they contain all requirements prior to write-

offs.

. Filed all debt recovery files.

. Assisted with credit department when necessary.

. Prepared proof of claim for Bankrupt accounts.

. Notarized documents.

. Processed liens on defendant's property as needed.

. Processed collection and demand letters.

. Hired attorneys as needed.

. Certificate of Insurance Administrator

Accomplishments:

. Effectively initiated small claims court cases from conception to

judgments. Preparing backup paperwork as needed and following up the

procedures necessary for collection.

. Maintained that each county in each state differs in court documents.

. Commissioned Notary Public

LANSAIR CORPORATION, Valencia, CA 5/1991

- 7/2003

Office Administrator

. Administrative Support for the company president.

. Operated incoming and outgoing multi-line phone system.

. Handled all office correspondence.

. Established and maintained customer accounts, accounts payables,

accounts receivables.

. Processed payroll, collections and job cost analysis.

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