Project Manager Management

Susan Hays Brooks

** **** ***** ***** ****: 585-***-****

Pittsford, New York 14534 abi4hw@r.postjobfree.com Cell: (585) 261-

1712

Summary of Qualifications

Accomplished Project Manager/Computer Skills Instructor with successful

experience coordinating complex projects. Results focused professional

possessing expertise in:

( Technical Training ( Project Scheduling ( Budgeting ( Logistical Support

( Applied Problem Solving

( Facilitator ( Leadership ( Communication ( Organization ( Multi-tasking (

Contract Negotiation

Professional Experience

American Fiber Systems, Inc., Rochester, NY 4/06 - 10/10

Network Coordinator

Evaluate and assess customer access needs to develop appropriate internet

solutions for the customer (TCPIP). Utilize highly specific and targeted

application (OSPInSight) by Advance Fiber Optics, Inc.) for tracking and

maintenance of company fiber assets and routes. OSPInSight database is

used for identification and early resolution of outages, and problem

solving for nine (9) major markets. Extensive OSPInSight experience

inputting as-built records, splice details, and customer routes. Collate

and compile data across all departments developing operational

summarization for performance and success monitoring. Administer Customer

Data (Internet usage) Portal accounts (use interface with Intermapper).

Extensive work with pivot tables in Excel.

ECC Technologies, Fairport, NY 10/04 - 9/05

Telecom Services Administrator

First line problem resolution for the transportation industry (NFTA) and

the health care system (Rapid Network). Along with front line support,

established electronic record keeping. Created and documented all

processes and procedures for first line defense. Managed comprehensive

change in corporate communication system driven by the need of efficiency

resulting in lower costs. Supported two (2) international airports

(Buffalo and Niagara Falls International Airports) to maintain security.

Eliminated manual inputs by automating processes, establishing

efficiencies, and removing chance for error. Developed and maintained

analysis of NFTA's budget. Conducted in depth research through the

Internet for start-up companies.

Independent Contractor

Frontier Telephone of Rochester, Rochester, NY 7/04 - 8/04

Project Assistant

Supported Project Management Office (PMO) including meeting management

activities; updated and maintained website; and worked extensively in

Excel, Word, and PowerPoint.

SCI, Buffalo, NY 5/03 - 6/03

Trainer

Developed training documentation and conducted end-user training

sessions for Siemens' phone system at IBM Endicott, NY

Choice One Communications, Rochester, NY 10/00 - 9/02

Project Manager

Coordinated multi-state concurrent projects supporting enhancements to

existing sites. Implemented augments/upgrades to existing facilities.

Managed all phases of complex projects: defined program specifications,

developed detailed budget and project schedules, managed installations

logistics, and provided on-going problem solving. Acted as liaison between

engineering, installation teams, vendors, and warehouse personnel.

Regularly updated project plans, identified variances, and implemented

corrective action plans.

. Successfully coordinated power reduction program that resulted in

annual operating costs reductions of $360,000.

. Lead project manager for corporate augments.

. Developed "just-in-time" system management application to meet

customer demand for equipment upgrades. This identification "warning"

system positioned the company to be proactive rather than reactive,

driving cost efficiencies in work processes, identifying customer

needs before a problem arose without jeopardizing customer

satisfaction.

Susan Hays Brooks Page 2

Professional EXPERIENCE (Continued)

Verizon Wireless (Bell Atlantic), Rochester, NY 5/96 - 10/00

Technical Analyst

Managed on-going operations of Rolm 9751 PBX and Octel Voice Mail System

for Rochester Verizon offices. Responsible for maintenance & upgrades of

phone systems, facilities, and LAN/WAN for sixty-three retail store

locations throughout New York State. Provided project management for

various IS projects. Coordinated the purchasing of various

telecommunications equipment: negotiated pricing, selected vendors, and

resolved quality problems.

. Managed all phases of corporate office move to new facility.

Successfully achieved aggressive four-month schedule within budgetary

constraints.

. Increased system availability by implementing improved monitoring

techniques and equipment diagnostics.

. Reduced equipment expenditures by making software modifications

internally.

FNS / Rotelcom, Inc., Rochester, NY 6/95 - 5/96 & 2/89 - 7/93

Designer

Provided project management for telecommunications installs, moves, adds,

and changes. Designed large systems for Rolm and Northern

telecommunications systems. Developed training documentation and conducted

end-user training sessions for phone/voice mail systems. Interfaced with

Manufacturing, Engineering, and Research Departments to identify short &

long-term requirements. Designed ACD groups.

. Coordinated the IBM Poughkeepsie Rolm 9751 installation consisting of

over 13,000 phones and 10,000 Rolm PhoneMail users.

Frontier Information Technology, Rochester, NY 8/93 - 6/95

PC Trainer

Directed personal computer training for over five hundred Frontier

employees. Defined and prioritized training needs, created curriculum,

selected and purchased training materials, and tracked implementation

plans. Provided one-on-one executive-level training. Conducted session on

topics including Microsoft Word, PowerPoint, and Excel, Lotus, WordPerfect,

Windows, cc:Mail for Windows, and cc:Mail Mobile. Assessed trainee feedback

and implemented curriculum changes designed to improve effectiveness and

customer satisfaction.

Rotelcom, Inc., Rochester, NY 11/87 - 2/89

Engineering Coordinator

Supervised a team of three employees responsible for engineering support

for telecommunications installations. Coordinated and tracked job

requests/estimates. Created reports tracking manpower and proposal status.

Education

Wittenberg University, Springfield, Ohio

Bachelor of Arts - Elementary Education

Professional Training / Certification

OSPInSight (Mapping for fiber routes)

Dale Carnegie Public Speaking

Project Management - Course 1

Rolm Certified - CBX 9751 Configuration, Phonemail, and ACD

Computer Skills

( Microsoft Windows ( MS Word ( Outlook ( MS Project ( MS Access ( MS

Excel ( MS PowerPoint ( Internet

( Sharepoint ( AutoCad ( OSPInSight

. Extensive experience in:

. Creating and maintaining complex Excel spreadsheets for business

applications.

. Devloping executive-level presentations.

. Managing multiple projects.

. Internet for research and electronic communication.

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