Customer Service Representative

CIARA MILLER

C M * * * * * * * @ YA H O O . C O M

Current Address Permanent

Address

203E West Water Street 15600 Mendota

Avenue

Tuskegee, Alabama 36083 Maple Heights, Ohio

44137

OBJECTIVE: To obtain a entry-level, full time position where relevant communication and analytical

skills will be utilized.

EDUCATION: Tuskegee University Graduation Date: May 2010

Major: English Cumulative GPA: 3.0/4.0

Minor: Business Administration Major GPA: 3.3/4.0

SKILLS:

Critical Thinking • Academic Writing • Creative Writing • Logical Reasoning • Literary

Analysis • Analytical Research • Enthusiastic and experienced in dealing

•Proficient in Microsoft Word and PowerPoint • Type 40

with the general public

WPM Net • Ability to effectively manage time and perform duties without close

supervision. • Public Speaking

WORK EXPERIENCE:

August 2010 - Present Union Springs, AL

Intake Coordinator, Bullock County Hospital

• Admits and discharge residents for a seven day detoxification substance abuse program.

• Audits patient charts, enters information into computer, and answer multi-line phone.

• Review insurance benefits and eligibility based on requirements of commercial and

non- commercial insurances.

• Establish accurate transportation for patients to and from the facility.

December 2007 - November 2009 Shorter, Alabama

Customer Service Representative/ Beverage Server, Macon County Greyhound Park

• Worked extensively with the general public on a constant basis providing general

information upon request.

• Provided customer service in fast-paced bar atmosphere.

• Maintained and restocked inventory

• Administrative responsibilities include processing hourly tip information.

• Worked 40 hours per week while sustaining full time academic status.

May 2007 - August 2007 Independence, Ohio

Data Entry/ Analytical Specialist, Acxiom Corporation

• Gathered customer data and updated hundreds of files within company’s data base,

utilizing Microsoft office.

• Provided customers with compliant reports, including but not limited to, criminal

record checks, credit reports, and driving records.

• Interpreted documents through analytical reading.

ACTIVITIES/ HONORS:

• Reserve Officers’ Training Corps, Tuskegee University

• Harvest Time Evangelistic Ministries Summer Camp, Advisor/Counselor

• Tuskegee University Academic Success Program, Tutor/Advisor

• Magnolia Haven Nursing Home, Activities Coordinator

• Council on Legal Education Opportunity, Scholar Participant

• Lambda Iota Tau Honor Society - Literature, Tuskegee University

References Available Upon Request

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