Management Customer Service
Resume:
Jon Welden
abi4gm@r.postjobfree.com
linkedin.com/in/jonwelden
Summary:
A personable, dynamic and accomplished office services professional
offering extensive experience in the arenas of: Facilities Management,
Records Management, Inventory Control and Mail Services. Demonstrating
excellent interpersonal skills and a effective communicator. Skilled in
leveraging resources to attain timely and cost effective solutions. A team
mentor who achieves results by instilling trust, fairness and loyalty.
Key skills:
Facility Services Records Management Mail Services Supervisor of
Personnel
Property Management Inventory Control Logistics Vendor
Relationships
Warehouse Project Management Business Effective
Management Analyst Communicator
EXPERIENCE:
JP Morgan Chase, formally WaMu Investments, Inc.
Irvine, CA 2006 to 2009
Supervisor, General Services
Managed the General Services team with the combined responsibilities of
Facility Services, Records Management, Mail Services. The procurement and
inventory control of community supplies for a population of 230 employees.
. Project managed large moves of employees, computing, peripherals,
phones, fax, copiers etc. This
involved project planning, creation of move sheets, obtaining the
required resources, oversight of move
and installation.
. Reduced the cost of purchased toners, paper and coffee supplies by 30 %
through inventory control.
. Raised efficiencies though the centralization and personal follow
though of all facility service (HVAC,
lighting, plumbing, copiers, PC, network printer) related requests.
. Served as both Building Safety Director and Employee Transportation
Coordinator.
. Improved the inventory control over all on-site records holdings
and developed a catalog of
departmental records on a shared network drive.
. Improved the accuracy of new records shipments to off-site storage
through the training of records
coordinators and quality control checks of all new shipments.
. Performed complex records searches relating to compliance matters,
updating of retention coding and
life-cycle destruction within a population of 25,000 records
cartons held in off-site storage.
. Managed the process flow, procured materials and monitored the off-
site production of Welcome/Privacy
Mailings to all new clients.
. Improved the quality control on the crafting and production of
branch letters sent to clients regarding the
appointment of new Financial Consultants.
. Increased productivity and decreased the need for additional head
count on of the input and account
coding of return mail received with incorrect addresses.
. Negotiated the leases for package tracking software which insured
accuracy and credibility of packages
received and delivered internally.
Lehman Brothers, formally Finance America
Irvine, CA. 2004 to 2006
Supervisor, File Room and Mail Services:
Supervised the File Room staff in the registry, labeling and accurate
filing of new loan files. The management
of files for investor review, the imaging of loan files and the
offsite storage of loan files. Supervised the Mail Room
staff in the accurate handling of all incoming and outgoing US Mail,
packages, the processing of Welcome Letters, managed vendor
relationships for imaging, mail equipment, courier and overnight
services.
. Improved accuracy of the file inventory through the introduction of
bar-coding, increasing the font on the
control number and regular inventory inspections.
. Insured the complete accounting of all loans to the review team and
collection in the post-review phase.
. Brought efficiencies to the management of loans sent off-sight and
returned from imaging.
. Inspected the correct re-file of returned loans from imaging along
with the imaged data to the returned CD's.
. Audited the loans checked out loans to Post Fund Audit, Q.C.,
Legal, and Collateral Management.
. Insured the appropriate processing of Cancelled and Denied loan
files for archival to offsite records storage.
. Procured mail processing equipment which brought efficiencies to
the department.
Homeland Security / TSA
Santa Ana, CA. 2002 to 2004
Security Screener:
Provided airport passenger security in the screening of baggage for
improvised explosive devices utilizing
Electronic Trace Detection, Computed Tomography and physical
examination. This is coupled with a high level
of customer service while interacting with the traveling public and
professionalism when interfacing with airline
and law enforcement personnel.
BP, formally ARCO
Los Angeles, CA. 1980 to 2002
Business Analyst:
Established, analyzed, controlled and forecasted on a $40 million
dollar facilities budget for Global Property
Management & Services. This budget was segmented into 14 cost centers,
applying to office buildings and
real estate throughout the U.S. Performed the analysis and reporting
of the monthly Global Forecast Outlook
for current month, annual spend, and variances to the budget.
. Analyzed monthly rent statements for payment regarding recurring,
non-recurring and sundries charges.
. Insured proper payments are made and subtenants were invoiced.
. Developed and negotiated the annual Service Level Agreements with
other business units concerning
both rent and facilities costs.
ARCO
Supervisor, Records Management
As the manager of a 3 building records center and storage complex with
ARCO for more than 10 years, I supervised the 180,000 square foot
warehouse complex, personnel operation and equipment. I managed all
space planning for 200,000 cubic feet of business records, all tenant
improvement, building expansion, and maintenance. The operation's
scope incorporated the storage, retrieval, delivery and pick-up of
company business records, supporting office facilities in the greater
Los Angeles area.
. Increased efficiency through the implementation of bar-coding to an
inventory of 200,000 records cartons.
Brought heightened security, fire and life safety by upgrading both
fire and security systems.
. Managed all support vendor services, procured all supplies,
specialized equipment, fork-lifts, man-lifts, vehicles, generators
etc.
. Established and controlled the operational and capital budgets for
this operation.
. Served as Records Coordinator to all L.A. ARCO office locations
concerning, records retention schedules, legal reviews and
appropriate life cycle destruction.
. Outsourced the records center operation, achieving a significant
annual saving while retaining management of the outsource provider,
overseeing over 200,000 cartons in storage nationally.
. Project managed the implementation of the 2000 ARCO records
retention program incorporating matched software applications for
records guidelines, user desktop application and records inventory
management.
. Provided formal training to all records coordinators on both the
records program and new software applications.
EDUCATION: Rio Hondo College, Whittier CA.
SOFTWARE PROFICIENCY IN:
Microsoft Windows, Internet Explorer, Word, Excel, Access, PowerPoint,
Project, SAP R3, IRCH Retention
Manager, Iron Mountain Direct Connect, Insight Records Management
software.
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